毕博：业务流程设计方法2

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1、29BUSINESSPROCESSDESIGNMETHODOLOGYGUIDESECTIONTHREEMETHODOLOGYSECTIONSENGAGEMENTTYPESELECTION29BUSINESSPROCESSDESIGNMETHODOLOGYGUIDESECTIONTHREESECTION3–ENGAGEMENTTYPESELECTIONTheBPDMGuideprovidesthepractitionerwithstepbystepguidanceforeachofthethreetypesofbusinessprocessdesignengagem

2、entsthatpractitionerscommonlyencounter.Thissectioncharacterizesandcomparesthosethreeengagementtypes.Itprovidesthepractitionerwithacriteriafordeterminingwhichengagementtypeisthemostappropriateforagivenclientsituationandwithdetailedinformationaroundplanningtheworktypicallydoneduringthis

3、pre-engagementperiod.EngagementTypesTheengagementtypesvarybasedonthemagnitudeofthefuturestatechangeandtherelatedlevelofeffort.Thethreetypesarecalled:•TacticalDesign•StrategicDesign•TransformationalDesignThetablebelowprofilestheengagementtypes.Theseparameterswillhelpthepractitionerunde

4、rstandthebasicdifferencesbetweentheengagementtypes.Thistableisnotintendedtobeusedasanestimatingtool.Thetablebelow(Figure3.1)profilestheengagementtypes.Figure3.1EngagementTypeVariablesENGAGEMENTTYPESELECTION29BUSINESSPROCESSDESIGNMETHODOLOGYGUIDESECTIONTHREEThevariablesinthetableabovea

5、reimportantfactorsforselectingtheengagementtype.Buttheyarenotthesolecriteria.Thepractitionermustalsoconsidertheclient’sultimatepurposeforBPD.ItmaybepartofalargerstrategicshiftoritmaybelayingthefoundationforanERPinstallation.Allofthesekindsofmiscellaneousvariablesmustalsobeweighedinthe

6、selectionprocess.TACTICALDESIGNTheobjectiveoftacticaldesignisrapidandcost-effectiveoperationalimprovement.Typicallytheclientwillhavelittleappetiteforanysignificantinvestmentandistryingtoimproveperformancewithincurrentstateconstraintsandexistingcapabilities.Tacticaldesigndoesnotprovide

7、afuturestatedesigndeliverable.Figure3.2belowillustratesthethreemajorstagesof atypicalTacticalDesignengagement.Figure3.3graphstheengagementlifecyclecorrespondenttotheresourcesneededduringeachmajorstage.Figure3.2TacticalDesignFigure3.3TacticalDesignEngagementLifecycleENGAGEMENTTYPESELEC

8、TION2