最新商务英语信函complaints claims and adjustment教学讲义PPT课件.ppt

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1、商务英语信函complaintsclaimsandadjustmentRevision:Translation要求你们用“加尔加斯”号船装运所订购的货物，而不是将货物装在原先通知的“曼哈顿”号船上。InsteadofS.S.“Manhattan”aspreviouslyadvised,youarenowrequiredtoshipthegoodsofthisorderbyS.S.“Calchas”.请你们抓紧备货，并尽你们最大努力毫不延迟地将货物装船。Pleaserushthepreparationofthegoodsandtryyourbesttoshipthesa

2、mewithouttheleastdelay.合同中明确规定月底前装船，然而假若你们能安排提早装船，我们将不胜感激。Itisstipulatedinthecontractthatshipmentistobemadebeforetheendofthismonth,however,weshallappreciateitifyouwillarrangetoshipthegoodsatanearlierdate.Revision:Translation已经在“济南”号船上订舱，该船预定将于下月底从你们港口驶往青岛港。ThespacehasbeenbookedonS.S.Jin

3、an,whichisduetosailfromyourporttoQingdaoattheendofnextmonth.我方今天已将一批男式衬衫通过“东风”号船运往贵方，今附上该批货物的相关提单和发票。WehavetodaysentyoubyS.S.“Dongfeng”aconsignmentofMen'sshirtsforwhichweencloseourbillofladingandinvoice.你方是否可以为我们安排，替下列瓷器产品投保从以上地址所示的仓库至马尼拉的保险？Willyoupleasearrangetoinsureforusonthefollowi

4、ngconsignmentofcrockerygoodsfromourwarehouseattheaboveaddresstoManila?Questionsfordiscussion(Asfarasyouknow,whatmightbethecausesforcomplaints?(Whataretobenotedbythesellerswhentheyaredealingwithacomplaint?(Isitnecessaryforthesellerstogointoalongstoryofhowthemistakewasmade?Why?Readandansw

5、er(1)Whatisacomplaintletter?(2)Whatisaclaimletter?(3)Whatisanadjustmentletter?AcomplaintletterAcomplaintletteriswrittentocomplainaboutthequalityofgoodsorservice,thedamagewhichhashappenedtothegoods,orlateorincompletedelivery,etc.AclaimletterAclaimletteraimstoconvincethereaderthattheclaim

6、erhasalegitimatecomplaintwhichdeservesadesiredresponse.Itsaimistoaskforcompensationforthelossordamagewhichhasalreadyoccurred.Itshouldbeprofessionalandwell-arranged,otherwisethewritercannotreceivepositivefeedbackinhisfavor.AnadjustmentletterAnadjustmentletterisakindofreplytoacomplaintwit

7、hanaimtosolveproblems.Itisalsowithanintentiontoconvincetheothersidethatthemistakeoccurredisonlyaslip.9.3.1.ComplaintofwronggoodsdeliveredDearSir/Madam,OurOrderNo.189WedulyreceivedthedocumentsandtookdeliveryofthegoodsonarrivaloftheS.S.“Happiness”atNingbo.Wearemuchobligedtoyoufor