Business-Writing-week-11商务英语写作课件-第十一周.ppt

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1、BusinessWriting(2)---LettersfromCustomerstoSuppliers(1)(Lesson7)Week11LettersfromCustomerstoSuppliersTheimportanceofcustomerlettersBusinessneedsPersonalneedsThetypesofcustomerlettersToplaceanorderTocancelanorderTocomplainaboutaproductorserviceTopraise/thankasupplierforserviceIndividualsOr

2、ganizations1.PlacinganOrderWhy?Timeismoney!Ensurethecorrectitemsaredeliveredatthecorrecttimeandpricetothecorrectdestination!GuidelinesinwritingMakeyourideasclear,conciseandsimple;In1stparagraph,youshouldreferyourreadertosomepreviouscontact;1.PlacinganOrder(Cont’d)Guidelinesinwriting(Cont’

3、d)In2ndparagraph,youshouldgiveenoughdetailedinformationaboutyourorder;a)inanoutstandingposition;b)inawell-arrangedorder;c)withachartorcolumn;In3rdparagraph,youshouldstipulatethefollowinginformation:a)aparticularmethodofdelivery;b)ananticipateddateofdelivery;c)paymenttermsandforms;1.Placin

4、ganOrder(Cont’d)Guidelinesinwriting(Cont’d)Anordershouldinclude:Thenameoftheitembeingordered;Theitem’snumber(catalog/style/model,etc);Quantitydesired(ofteninlargeunitssuchasdozens,cases,reams,etc.);Description(size,weight,color,material,extrafeatures);Methodofpayment/shipment;1.PlacinganO

5、rder(Cont’d)Guidelinesinwriting(Cont’d)Anordershouldinclude:(Cont’d)Unitprice;Applicablediscounts;Applicablesalestax;Totalprice;Deliveryaddress/date;11)Authorizedsignature;Tradediscount(批发折扣)Quantitydiscount(数量折扣)Chaindiscount(连锁折扣)SampleAnalysesRequirements:Tryingtoidentify:MainlayoutKey

6、informationKeywords&termsLittleBrownBookstoreDearMissJeng,Pleasesendbyexpressmailthefollowingitemsfromyoursummercatalogue:250No.OG-18Christmasgreetingcards$102.50250No.OG-22Christmascardenvelopes21.95100No.OM-01Seasonalgreetingcards80.00-------------Subtotal$204.45Taxat7%14.31Shipping24.0

7、0-------------Total$242.76Sample1MycompanywouldappreciatereceivingthesecardsbeforeDecember8.Enclosedisourcheckfor$242.76.Ifadditionalchargesarenecessary,pleasebillmycompany.Yourstruly,TimsJamesPurchasingManagerSample1signatureRotaryInc.DearMr.Peter,Pleaseacceptthiso