baldrige performance excellence program strategy map mission

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1、BaldrigePerformanceExcellenceProgramStrategyMapMission:ToimprovetheperformanceandcompetitivenessofU.S.organizationsinwaysthatenhanceeconomicsecurityandimproveourqualityoflifeMetric_______________BalancedScorecardFunderandStakeholderPerspective:“Whatmeasurable

2、impactsmustweachievetosatisfyourfunders/stake-holders?BroadMeaningfulUseBaldrige=ExcellenceHighlyVisibleValueCreationLeadandGuideEffectiveEnterprise·TotalRelativeUse·OutperformIndex·BrandPerceptionAssessment(ExcellenceQuestion)·KeyPartnerQualityIndexCustomerP

3、erspective:“Inordertoachieveourfunder/stake-holderobjectives,whatmustwedoforourcustomers?”Awareness+EaseofUse+PerformanceExcellenceLeadershipNationalRecognitionCustomizedPathwaysCompellingBusinessCaseEnhancedCompetitive-ness+++ProductsatLeadingEdgeofValidated

4、MgtPractice=Relationship·NetPromoterScore(NPS)·UserRetention·BrandPerceptionAssessment(AwarenessQuestion)·KeyPartnerNPSforBaldrigeProgramInternalProcessPerspective:“Inordertosatisfyourcustomers,whatbusinessprocessesmustweexcelatandhow?”ManageRelationshipsComm

5、uni-cationsBrandClarity&IntegrityProduct&ServiceInnovationResearch&AnalysisExcellenceinOperations·ResearchUse·ReturnonInnovationInvestment·BrandClarityIndex·CommunicationsLearning&GrowthPerspective:“Whatskillsandinfrastructuredoourpeopleneedtoachieveourdesire

6、dbusinessprocessoutcomes?EngagedWorkforceMissionCriticalSkillsCapabilityPlanning&DevelopmentIntegratedKnowledgeManagementSystemCultureofAccountability“LivingBaldrige”Org.Design???·WorkforceEngagementSurvey·ExternalWorkforceRetention·CompetencyModelAssessment·

7、IDPAlignmentStrategicThrustsPromotePerformanceExcellenceDefinePerformanceExcellenceRecognizePerformanceExcellenceFunder/StakeholderPerspective:TotalRelativeUse:Thismeasurewillbeanattempttogaugetheyear-on-yeargrowthofBroadMeaningfulUseoftheBaldrigeapproach.Itw

8、illbecalculatedbysummingthenumberoforganizationsthatparticipateatspecificlevelswiththeBaldrigeProgramandpartnerprograms.Itwouldlikelyinclude:·ApplicantsfortheMalcolmBaldrigeNationalQualit