pdca循环在门诊护理服务持续质量改进中的应用效果分析

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1、PDCA循环在门诊护理服务持续质量改进中的应用效果分析李秀华潍坊市人民医院护理部目的对门诊护理服务持续质量改进屮PDCA循环模式的应用效果进行分析。方法选取2014年6月一2015年6月潍坊市人民医院门诊收治的100例患者作为研宄对象，对PDCA循环模式实施前后患者护理满意度进行比较，同时取门诊护士28名，比较H）CA循环模式实施前后基础操作合格率。结果对比H）CA循环实施前与实施后后28名护理人员基础操作合格率，实施后就诊指导（96.43%）、消毒隔离（96.43%）、药品器械操作合格率（100.00%）明显高于实施前，差异有统计学意义（P〈0.05）。PDCA循环模式实施后1

2、00例患者在护士仪表、服务态度、门诊环境以及健康教育等各项指标满意度评分上都高于实施前，差异有统计学意义（P〈0.05）。结论门诊护理服务持续质量改进中，TOCA循环模式的应用，对提高护理服务质量以及患者满意度可发挥重要作用，应在护理实践中推广应用。关键词：门诊护理;质量改进;PDCA循环模式;AnalysisofApplicationEffectofPDCACirculationintheContinuousQualityImprovementofOutpatientNursingServicesLIXiu-huaDepartmentofNursing，WeifangPeopl

3、elsHospital;Abstract：ObjectiveToanalyzetheapplicationeffectofPDCAcirculationinthecontinuousqualityimprovementofoutpatientnursingservices.Methods100casesofpatientsadmittedandtreatedinourhospitalfromJune2014toJune2015wereselectedandthenursingsatisfactorydegreebeforeandaftertreatmentPDCAcirculat

4、ionwascompared,andthe28casesofclinicnurseswereselectedandthebasicoperationqualifiedratebeforeandafterimplementationofPDCAcirculationwascompared.ResultsThebasicoperationqualifiedrateof28casesofnursingstaffbeforeandafterimplementationofPDCAcirculationwascompared,andthediagnosisguidancerate,disi

5、nfectionandisolationrateandqualifiedrateofdruginstrumentoperationwererespectively96.43%，96.43%and100.00%,whichwereobviouslyhigherthanthosebeforeimplementation,andthedifferenceswereobvious(P<0.05)，withstatisticalsignificance,andthesatisfactorydegreesofvariousindexessuchasnurseinstrument，servic

6、eattitude,outpatientenvironmentandhealtheducationafterthePDCAcirculationmodewerehigherthanthosebeforeimplementation,andthedifferenceswereobviouswithstatisticallysignificant(P<0.05).ConclusionTheapplicationofPDCAcirculationinthecontinuousqualityimprovementofoutpatientnursingservicecanplayanimp

7、ortantroleinimprovingthenursingservicequalityandsatisfactorydegreeofpatients,anditshouldbepromotedandappliedinthenursingpractice.Keyword：Outpatientnursing;Qualityimprovement;PDCAcirculationmode;护理服务质量的改进是当前大多医院门诊关注的主要N容，由于门诊护理工作任务繁重，患者人流量大，极易