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1、从心理学角度讨论人际沟通（Discussinterpersonalcommunicationfromapsychologicalperspective）DiscussinterpersonalcommunicationfromapsychologicalperspectiveWehadtounderstand,notallpeoplearesuitableforsales,salespersonnelmusthavesomebasicqualities,thesequalitieshavesomerelationshipwitht
2、heindividualtalent,personality,somerelatedtothepersonalexperience,experience,herewemainlyfromthepsychologyperspectiveofinterpersonalcommunication.YesterdayatTsinghuaUniversity,Iheard69yearoldWangLianyi,anoldprofessor,talkingaboutbusinessetiquettecourses.Mr.Wangisawell
3、-knownexpertincomparativecultureandinternationaletiquetteandcustomsinChina.HeisaseniorresearchfellowoftheInstituteoftourismoftheChineseAcademyofSocialSciencesandchiefrefereeofallpreviousNationalTourismcompetitions.Formanyyearsengagedinpublicrelations,tourismtranslatio
4、n,tourismmanagementandtrainingwork,visiteddozensofcountriesandregions,thereceptionofnearlytenthousandpeople,WangLianyi"Chinatourismmanager".HeisalsoavisitingprofessoratPekingUniversity,TsinghuaUniversity,InstituteofstrategicstudiesoftheStateCouncil,ChinesePublicRelati
5、onsAssociation,ChineseTourismAcademyandmanyotheruniversities.Thistime,inclass,ProfessorWanggaveusaformallecture,whichguidedhislifeandworkformanyyears.ThetablehedrewfortheHarvardUniversitytablewasaninterpersonalcommunicationchartthataccountedfor85%ofaperson'ssuccess.Th
6、ebasisofinterpersonalcommunication-firstofall,howweperceiveothers:StepstorecognizeothersPeople'sunderstandingoftheobjectiveexistenceintherealworldisacompleteprocess,andthesameistrueforpeople'scognitionandunderstanding.Thecognitiveprocessoftheneedsofothersthroughtheext
7、ernalcharacteristicsofapersonfromtheoutsidetotheinside,tospeculateandjudgehisinherentattribute,anditsessenceandcharacteristicsareeasilycoveredbyappearance,whichmakesthisprocessiscomplexandpersistent,ontheotherhand,thinkingtheanalysisandjudgmentofthepeople,isakindoffro
8、msimpletocomplex,fromtheunderstandingoftherepresentationoftheprocessanalysisandjudgmentofthenature,wecangenerallyputthecogni
