资源描述：
《从心理学角度讨论人际沟通（discussion on interpersonal communication from a psychological point of view）》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、从心理学角度讨论人际沟通（Discussiononinterpersonalcommunicationfromapsychologicalpointofview）DiscussiononinterpersonalcommunicationfromapsychologicalpointofviewWehadtounderstand,notallpeoplearesuitableforsales,salespersonnelmusthavesomebasicqualities,thesequalitieshavesomerelationshipwiththeindividualtalent,pe
2、rsonality,somerelatedtothepersonalexperience,experience,herewemainlyfromthepsychologyperspectiveofinterpersonalcommunication.YesterdayatTsinghuaUniversity,WangLianyi,a69yearoldprofessor,talkedaboutbusinessetiquettecourses.Mr.WangisafamousexpertofcomparativecultureandinternationaletiquetteinChina.He
3、isaseniorresearcheroftheInstituteoftourismofChineseAcademyofSocialSciencesandchiefrefereeofallpreviousNationalTourismcompetitions.Formanyyearsengagedinpublicrelations,tourismtranslation,tourismmanagementandtrainingwork,visiteddozensofcountriesandregions,thereceptionofnearlytenthousandpeople,WangLia
4、nyi"Chinesetourismmanager".HeisalsoavisitingprofessoratPekingUniversity,TsinghuaUniversity,theInstituteofstrategicstudiesoftheStateCouncil,ChinaPublicRelationsAssociation,ChinaTourismInstituteandmanyotheruniversities.Thistime,inclass,ProfessorWangsolemnlytaughtusaform,whichguidehismanyyearsoflife,w
5、ork.HepaintedatablecalledHarvardUniversity,whichisainterpersonalcommunicationchartthataccountsfor85%ofaperson'ssuccessfactor.Thebasisofinterpersonalcommunication-firstofall,howdowerecognizeothers?:StepstorecognizeothersPeople'sunderstandingoftheobjectiveexistenceintherealworldisacompleteprocess,and
6、thesameistrueofpeople'scognitionandunderstanding.Thecognitiveprocessoftheneedsofothersthroughtheexternalcharacteristicsofapersonfromtheoutsidetotheinside,tospeculateandjudgehisinherentattribute,anditsessenceandcharacteristicsareeasilycoveredbyappearance,whichmakesthisprocessiscomplexandpersistent,o
7、ntheotherhand,thinkingtheanalysisandjudgmentofthepeople,isakindoffromsimpletocomplex,fromtheunderstandingoftherepresentationoftheprocessanalysisandjudgmentofthenature,wecangenerallyputthecognitiveprocessofo
