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1、Chapter10RoleofTechnologyowweturntothesystemscomponentinthedefinitionofoperationalriskmanagement(ORM),andimmediatelyweNarepresentedwithachallenge.Thefailureofasystemisatypeofoperationalrisk,accordingtoourdefinition.However,systemsarealsoamongthetoolsthatweemploytom
2、anageriskandbusinessprocesses,asshowninpreviouschapters.Therefore,wefindourselvesinacircularreasoningsituation,wheresystemsaresourcesofrisksand,atthesametime,toolscanhelpusavoidorlessentheimpactoffailuresinpeople,processes,andsystems.Whathappenswhenthesystemsweim-
3、plementedtoavoidorlessenrisksfail?Doweapplypotentiallymoreriskysystemstotheproblem,ordoweutilizepeopleorprocesses?Inaddition,whiletechnologycanbeanenablerandthusapartofthebusinessprocesswhoserisksweseektomanage,themanagementoftechnologyitselfconsistsofprocessesth
4、atrequireriskmanagement.Thisdualnatureoftechnology’simpactonORMisnotuniquetosystems.Clearly,processandpeoplecanbebothpartoftheprob-lemandpartofthesolution.However,inthischapterwewillfocusonthedualroleofsystemsandtechnology.Inthecasethatfollows,technology,inthefor
5、mofhardinfrastructure,failed.Then,systemsfailedthatshouldhavereactedtoandevenpreventedaworsefailure.169c10.indd16910/24/083:39:05PM170howwegetthereThisrequiredpeopletointervene.Thisinturncausedaworseningoftheprimaryfailure,andsoon.Whileunusualinthescaleandscopeof
6、damage,thisexampleofamajoroperationalriskcanstillbereducedtofailuresinsystems,people,andprocesses.TestYourSafetyNetIn1750,atabouttheageof44,BenjaminFranklinpublishedaproposaltoplaceaconductor,suchasakite,intoalightningstormasameanstoprovethatlightningwaselectrici
7、ty.Accordingtoseveralaccounts,abouttwoyearslater,Thomas-FrancoisDalibard,whofinallymetFranklinin1776duringoneofFranklin’svisitstoFrance,translatedFranklin’sproposalandperformedtheexperimenthimself,usingametalrodratherthanakite,andsuccessfullyextractedelectricspark
8、sfromastormcloudwithoutbeinghurt.Othershadreportedlyattemptedthesameexperimentanddiedfromelectrocution.Today,electricityisgeneratedthroughmeasuresotherthanfrom
