china shared services outsourcing strategic value

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1、DrivingStrategicValueChinaSharedServicesandOutsourcingintheExtendedGlobalEnterprisekpmg.com/cnOursharedservicesandoutsourcingteamEgidioNingZarrellaWrightClientsandInnovationPartnerPartner-in-chargeAdvisoryChinaOutsourcingHerrmanJamesCheungO’CallaghanPart

2、nerConsultingPartnerConsultingKaiMaryCuiChongPartnerConsultingPartnerConsulting©2012KPMGAdvisory(China)Limited,awhollyforeignownedenterpriseinChinaandamemberfirmoftheKPMGnetworkofindependentmemberfirmsaffiliatedwithKPMGInternationalCooperative(“KPMGInter

3、national”),aSwissentity.Allrightsreserved.ContentsInnovatingthenewmodel1Applicationtoexistingbusinessmodels7Evolution11What’snext?19Theendstate–extendedenterpriseglobalmodel21Challenges23ForewordAstheSharedServiceandOutsourcing(SSO)marketcontinuestoevolv

4、ewithintheChinamarket,weareseeingradicalshiftsinthewaythatorganisationsareusingSSO.Fromconceptionthroughtomaturityandbeyond,weareseeingnewandinnovativemodelsandconceptsemerging.Thisisadynamicindustrythatdoesnotsitstill.Asaresultitcreatesnewopportunitiesa

5、ndservicesthatorganisationsareleveragingtocreatevalueandenhancedelivery.However,italsocomeswithafreshsetofchallengesandnewrequirements.Withinthisreport,weexploresomeoftheseconceptsandmodelsalongwithhowtheywilllikelyimpactlikelyimpacttheChinamarket.Thecor

6、efocusthroughoutthisreportisinnovationandhoworganisationswillhavetochangethewaythattheyseeanduseSSOiftheywishtorealiseandharnesstherealvalueofthesecentresanddeliverymodels.©2012KPMGAdvisory(China)Limited,awhollyforeignownedenterpriseinChinaandamemberfirm

7、oftheKPMGnetworkofindependentmemberfirmsaffiliatedwithKPMGInternationalCooperative(“KPMG©2012KPMGAdvisory(China)Limited,awhollyforeignownedenterpriseinChinaandamemberfirmoftheKPMGnetworkofindependentmemberfirmsaffiliatedwithKPMGInternationalCooperative(“

8、KPMGInternational”),aSwissentity.Allrightsreserved.International”),aSwissentity.Allrightsreserved.International”),aSwissentity.Allrightsreserved.1

9、ShiftingtoStrategicSharedServicesandOutsourcingInnovatingthenewmodelSSO–the