最新Emotional Intelligence - WRIPMA-HR Main page情绪智力wripma-hr主页幻灯片.ppt

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1、EmotionalIntelligence-WRIPMA-HRMainpage情绪智力wripma-hr主页“Emotionalintelligenceistwiceasimportantascognitiveabilitiesinpredictingemployeeperformanceandaccountsformorethan85%ofstarperformanceintopleadersDanielGoleman,HarvardBusinessReviewSelf-Management/RegulationTheabilitytocontrolorred

2、irectdisruptiveimpulsesandmoods.Thepropensitytosuspendjudgment-tothinkbeforeactingHallmarksofSelf-ManagementTrustworthinessandintegrityComfortwithambiguityOpennesstochange“Weneedtolearnhowtopointtoproblemswithouthavingtosolvethem.Itisamisuseofourpowertotakeresponsibilityforsolvingpro

3、blemsthatbelongtoother.Ourtaskistokeepaconstantdialoguegoingabouttheproblemsandaskpeopletodiagnoseandsolvethem.Thekeyissueistotellthetruthaboutdifficultissues.”PeterBlock,“Stewardship”MotivationApassiontoworkforreasonsthatgobeyondmoneyandstatusApropensitytopursuegoalswithenergyandper

4、sistenceHallmarksofMotivationStrongdrivetoachieveOptimism,eveninthefaceoffailureOrganizationalcommitmentTheRealRoleofLeadership“Thereisapossibilityunderemphasizedinleadershipresearch-thattheonlythingofrealimportancethatleadersdoiscreateandmanageculture.”EdgarScheinEmpathyTheabilityto

5、understandtheemotionalmakeupofotherpeopleSkillintreatingpeopleaccordingtotheiremotionalreactionsHallmarksofEmpathyExpertiseinbuildingandretainingtalentCross-culturalsensitivityServicetoclientsandcustomersSocialSkillProficiencyinmanagingrelationshipandbuildingnetworksAnabilitytofindco

6、mmongroundandbuildrapportHallmarksofSocialSkillsEffectivenessinleadingchangePersuasivenessExpertiseinbuildingandleadingteamsCanEmotionalIntelligencebelearned?Thenaturevs.nurturedebateItisamatterofthebrain…“EmotionalIntelligenceisbornlargelyintheneurotransmittersofthebrain’slimbicsyst

7、em,whichgovernsfeelings,impulsesanddrives”DanielGoleman,”Canemotionalintelligencebelearned”“First,theineffectivebehaviormustbebroughtintoawareness.Next,anewormoreeffectivebehaviormustbeidentifiedandfinallythenewbehaviormustbeconsciouslyrehearsedoverandoveruntilitismasteredandbecomesu

8、nconscious”D