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1、EmotionalIntelligenceintheWorkplace职场中的情绪智力DefinitionofIntelligenceTheabilitytolearnorunderstandortodealwithnewortryingsituations:theskilleduseofreasonThecognitiveabilitiesofanindividualtolearnfromexperience,toreasonwell,andtocopeeffectivelywiththedemandsofdailyliving."Int
2、elligence,asahypotheticalconstruct,istheaggregateorglobalcapacityoftheindividualtoactpurposefully,tothinkrationally,andtodealeffectivelywithhisenvironment”-WechslerWhatisIntelligence?Non-AbilityFactors’Role:"…individualswithidenticalIQ'smaydifferverymarkedlyinregardtotheir
3、effectiveabilitytocopewiththeirenvironment…Itisnotpossibletoaccountformorethan50%to70%oftheintertestcorrelationalvarianceafterallrecognizableintellectualfactorsareeliminated.Thisleavesanywherefrom30%to50%ofthetotalfactorialvarianceunaccountedfor.Itissuggestedthatthisresidu
4、alvarianceislargelycontributedbysuchfactorsasdrive,energy,impulsiveness,etc."-WechslerWhatisEmotionallyIntelligentBehaviour?WhereDidtheConceptofEmotionalIntelligenceComeFrom?In1983,Gardnerfirstpublishedhistheory,derivedfromextensivebrainresearch,onMultipleIntelligenceinclu
5、dingintrapersonal(selfawareness/selfmanagement)andinterpersonal(relationshipawareness/management)ReuvenBar-On(1988)hasplacedEIinthecontextofpersonalitytheory,specificallyamodelofwell-beingPeterSaloveyandJohnMayerfirstproposedtheirtheoryofemotionalintelligence(EI)in1990andd
6、efineditGoleman(1995-2003)haspopularizedtheconceptofemotionalintelligenceandformulatedEIintermsofatheoryofjobandworkperformanceGardner’sSevenIntelligencesGardner’sSevenIntelligencesIsThereMultipleIntelligence?SocialIntelligencetheknow-howinvolvedincomprehendingsocialsituat
7、ionsandmanagingoneselfsuccessfullyEmotionalIntelligenceabilitytoperceive,express,understand,andregulateemotionsWhatisEmotionallyIntelligentBehaviour?IntelligenceDoesNot=Behaviour“Ilookuponintelligenceasaneffectratherthanacause,thatis,asaresultantofinteractingabilities-noni
8、ntellectiveincluded.Theproblemconfrontingpsychologiststodayishowtheseabilitiesinteracttog
