unit-three-(国际商务英语).ppt

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1、3.Onthephonepurposes:Thisunitdealswithbasictelephoningskillsandalsoreceivingandnotingdowningmessages.Theseskillswillbepracticedfurtherintelephonerole-plays.Backgrounds:ifyoudon’thavemuchexperienceofmakingphonecallsinEnglish,makingabusinesscallcanbeaworryingexperience.Ifyouhavetocallsomeoneyoua

2、lreadyknow,youmayactuallyenjoymakingthecall,butmostbusinesspeoplemayhavetomakeafirst-timebusinesscalltoaprospectiveclient:noteasyinEnglish!Makingacalltoastrangercanbequitestressful,especiallyiftheyspeakEnglishbetterthanyou.----goldenrulesforthatGoldenrulesformakingtelephonecallsPlanyourcallby

3、makingnotesbeforehand.—beforethecallTalkslowlyandclearly.Listencarefullytowhattheotherpersonsays.Notedownimportantdetails(numbers,spellings,datesandtimes)—duringthecallCheckbackthatyouhaveunderstoodimportantdetailscorrectly.Followupthecallwithafax,e-mailorletter,confirmingthedetails.3.1I’dlike

4、tospeakto…VocabularymobilephoneextensionapplicationsconfirmphoneboothconnectequipmentarrangementstelephonistswitchboardliteratureputyouthroughagentdirectoryAttentionpleaseBothBritishandAmericanpeopletalkaboutcallingsomeone,butgivingsomeonearingtendstobeusedonlyintheUK.IfanAmericantelephonistas

5、ksyouAreyouthrough?ShemeansHaveyoufinishedyourcall?ButaBritishtelephonistmeansHaveyoubeenconnected?whichofthesephrasefitbestinthefollowingsentencesbeover结束callback回电cutoff切断getthroughgiveup放弃hangup挂断holdonlookuppickupputthrough接通Thephone’sringing.Whydon’tyou___thereceiver.Iamafraidsheisn’tavai

6、lableatthemoment.Canyou___later?Canyou___theirnumberinthedirectory,please?Iamafraidsheiswithaclient,shallI__you__tohersecretary?Hello?Areyoustillthere?Ithinkwewere___foramoment.Mr.Greenneverseemstobeinhisoffice.Ihavebeentryingto___tohimallmorning.Couldyou___foramoment?Iwilljustfindoutforyou.If

7、thetelephonistsays“thankyousomuchforcalling”andplaysmethatawfulelectronicmusicagain,Iwill___.Ifyougetawrongnumber,itspolitetosay“Iamsorry,Ihavedialledthewrongnumber”beforeyou___.IfanAmericantelephonistasks“Areyouthrough?,shewantstoknowi