喜来登Sheraton酒店房务部行政助理管家岗位职责.doc

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1、喜来登(Sheraton)酒店房务部行政助理管家岗位职责————————————————————————————————作者：————————————————————————————————日期：JobSummary:AssistExecutiveHousekeeperintheoperationoftheHousekeepingDepartment.ActingExecutiveHousekeeperinhis/herabsence.岗位概述：协助行政管家负责客房部工作并在其不在时负责其工作D

2、uties&Responsibilities:1.AssisttheExecutiveHousekeeperintheoperationoftheHousekeepingDepartment2.SuperviseandcontrolallHousekeepingoperations.AssistassignandsupervisetheSupervisorintheirworkandassistifrequired.3.ResponsiblefortheHousekeepingDepartmen

3、tintheabsenceoftheExecutiveHousekeeper.4.Train,motivateandevaluatestaff.5.Responsiblefortheoverallcleanlinessofthehotel,checkallareasregularly6.Ensureallworkisdoneaccordingtothedepartment’sproceduresandensurethehotel’sregulationsarebeingfollowed.7.En

4、surepromptreportingofmaintenanceissues8.Maintainregularspringcleaningschedules9.PersonallyinspectVIProoms.10.Handleanyguestcomplaints,andreportsthemtotheExecutiveHousekeeper.11.EnsureproperhandlingofLostandFound12.Responsibleforstrictkeycontrol13.Co-

5、operatewiththeReceptiononroomdiscrepanciestoensureaccurateroomstatusatalltimes14.Managequalityimprovement15.Prepareandmanageacosteffectivebudgetwithmeasurabletargetsforthedepartmentwithinthefinancialparameterssetdownbythehotelbudget16.Effectivelymoni

6、torandanalyzevariationsfromthebudget17.Developsystemsthatmeasurethecosteffectivenessofthedepartment18.Preparefinancialperformancereports19.Developproceduresthattrack,reporton,andcontrolthecirculatingcostsofthedepartment20.Handleandstorestockaccording

7、tostockcontrolprocedures21.Coordinateworkoperationswithinthedepartment22.Developperformancestandardsforoperationsinthedepartment23.Assessworkoperationsandprepareplanstoimplementchangewhenrequired24.Monitorproductivityofthedepartment25.Preventandresol

8、vegrievances职责义务：1.协助行政管家管理管家部日常运作2.管理和控制所有客房运行管理，分配和监督主管的工作并在需要时提供帮助。3.当行政管家因故不在时负责管家部的运行。4.培训并激励员工，对他们的工作进行评估。5.负责酒店全面的清洁,定期检查所有区域。6.确保所有工作遵循管家部程序并确保酒店程序被遵守。7.确保迅速报告维修数据8.保持定期的清洁计划9.检查预抵VIP的房间。10.处理客人投诉，并要向行政管家报告。11.确保恰当的处理客人的失物与招领12.负责严格控制钥匙领用程序13