喜来登(sheraton)酒店房务部行政助理管家岗位职责

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1、SheratonHotelJobDescription喜来登集团酒店岗位职责Position:Asst.Ex.HousekeeperGrade:5职位：行政助理管家级别：5Department:HousekeepingDivision:RoomsDivision部门：管家部隶属：房务部Reportto:ExecutiveHousekeeper管辖：上级：行政管家Preparedby:Approvedby:拟稿：批准：JobSummary:AssistExecutiveHousekeeperintheoperationoftheHousekeepingDepart

2、ment.ActingExecutiveHousekeeperinhis/herabsence.岗位概述：协助行政管家负责客房部工作并在其不在时负责其工作Duties&Responsibilities:1.AssisttheExecutiveHousekeeperintheoperationoftheHousekeepingDepartment2.SuperviseandcontrolallHousekeepingoperations.AssistassignandsupervisetheSupervisorintheirworkandassistifrequi

3、red.3.ResponsiblefortheHousekeepingDepartmentintheabsenceoftheExecutiveHousekeeper.4.Train,motivateandevaluatestaff.5.Responsiblefortheoverallcleanlinessofthehotel,checkallareasregularly6.Ensureallworkisdoneaccordingtothedepartment’sproceduresandensurethehotel’sregulationsarebeingfol

4、lowed.7.Ensurepromptreportingofmaintenanceissues8.Maintainregularspringcleaningschedules9.PersonallyinspectVIProoms.10.Handleanyguestcomplaints,andreportsthemtotheExecutiveHousekeeper.11.EnsureproperhandlingofLostandFound12.Responsibleforstrictkeycontrol13.Co-operatewiththeReceptiono

5、nroomdiscrepanciestoensureaccurateroomstatusatalltimes14.Managequalityimprovement15.Prepareandmanageacosteffectivebudgetwithmeasurabletargetsforthedepartmentwithinthefinancialparameterssetdownbythehotelbudget16.Effectivelymonitorandanalyzevariationsfromthebudget职责义务：1.协助行政管家管理管家部日常运作

6、2.管理和控制所有客房运行管理，分配和监督主管的工作并在需要时提供帮助。3.当行政管家因故不在时负责管家部的运行。4.培训并激励员工，对他们的工作进行评估。5.负责酒店全面的清洁,定期检查所有区域。6.确保所有工作遵循管家部程序并确保酒店程序被遵守。7.确保迅速报告维修数据8.保持定期的清洁计划9.检查预抵VIP的房间。10.处理客人投诉，并要向行政管家报告。11.确保恰当的处理客人的失物与招领12.负责严格控制钥匙领用程序13.与接待处合作有关于房间状态的问题，以确保在任何时间里房间的状态被准确的记录14.管理质量的改善LastUpdate:6/23/2021

7、PAGE:4/3SheratonHotelJobDescription喜来登集团酒店岗位职责Position:Asst.Ex.HousekeeperGrade:5职位：行政助理管家级别：5Department:HousekeepingDivision:RoomsDivision部门：管家部隶属：房务部Reportto:ExecutiveHousekeeper管辖：上级：行政管家Preparedby:Approvedby:拟稿：批准：1.Developsystemsthatmeasurethecosteffectivenessofthedepartment2.Pr

8、eparefinanci