喜来登(sheraton)酒店房务部文员岗位职责

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1、SheratonHotelJobDescription喜来登集团酒店岗位职责Position:HousekeepingCoordinatorGrade:2职位：管家部文员级别：2Department:HousekeepingDivision:RoomsDivision部门：管家部隶属：房务部Reportto:Asst.Ex.Housekeeper管辖：上级：房务部Preparedby:Approvedby:拟稿：批准：JobSummary:ResponsibleforcoordinatingthedailyactivitiesintheHousekeepingofficeandassistin

2、thecommunicationsbetweenthedifferentHousekeepingareasandwithotherdepartments.岗位概述：负责管家部办公室的联络并协助通讯服务部联络管家部与其他部门Duties&Responsibilities:1.Ensurethatallrequestsfrom“PersonalGuestService”ishandledpromptlyandproperlylogged.2.WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.3.Issues,receive

3、s,recordsandcontrolsallHousekeepingpagers.4.Handle,recordandfollowuponloanitemsandextrasuppliestoguests.Conductmonthlyinventoriesofon-loanitems,pagers.5.ReporttoexecutiveHousekeeperanydifferenceinquantityorqualityofreceiveditems,andofshortageofsupplies.6.Keeptrackandupdateallrecordsofgoodsreceivedan

4、dissuedaccordingly7.Keepanaccuraterecordofthemonthlyconsumptionofsuppliesandstoreinventory,submitreporttoExecutiveHousekeeperwiththefinalfiguresatthebeginningofeachmonth.8.Checkmini-barstoreforanydiscrepancies.LiaisecloselywithFloorsupervisorandRoomAttendantsondailyconsumption,generalstoreissuancean

5、dcollection.9.Inchargeofissuanceandinventoryofmini-baritems.10.Conductinventoryofmini-barstockeveryday.Raisetherequisitionformini-barstockdailyandguestsuppliesonweeklybasis.11.RecordstatusofdailyattendanceforallHousekeepingassociates.12.Preparemonthlyreportsasrequired.RenderassistancetorespectiveHou

6、sekeepingsections,Linen/Uniform,Floors,PublicAreas,Laundryinpreparingtheirmonthlyreportsandinventories.职责义务：1.确保从服务中心接到的客人要求能够被迅速处理并满足。2.与接待部密切合作确保任何时间内正确的房态。3.发放，收回，登记和控制所有管家部呼机。4.处理，登记和跟踪借出物品，每月盘点一次出借物品，呼机。5.收到货物后，抽查其数量和质量。任何质量和数量的不符都要向行政管家汇报。6.作好所有收到和发出货物的登记工作，并不断进行更新。7.精确记录月度消耗量及储备量，并于每月初将汇总报告交与

7、行政管家。8.密切与服务员合作，检查小酒吧的每日消耗，总仓发货，回收记录确保与记录相符。9.每天盘点小酒吧储备并负责小酒吧物品的发放。10.开提货单，客用品每周一次，小酒吧物品每日一次。11.协助做小酒吧及运作设备盘点，于每月初将盘点报告交给行政管家。12.记录所有管家部员工出勤的情况。13.按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。14.更新管