喜来登Sheraton酒店房务部文员岗位职责.doc

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1、喜来登(Sheraton)酒店房务部文员岗位职责————————————————————————————————作者：————————————————————————————————日期：JobSummary:ResponsibleforcoordinatingthedailyactivitiesintheHousekeepingofficeandassistinthecommunicationsbetweenthedifferentHousekeepingareasandwithotherdepartments.岗位概述：负责管家部办公室的联络并协助通讯服务部联络管家部与

2、其他部门Duties&Responsibilities:1.Ensurethatallrequestsfrom“PersonalGuestService”ishandledpromptlyandproperlylogged.2.WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.3.Issues,receives,recordsandcontrolsallHousekeepingpagers.4.Handle,recordandfollowuponloanitemsandextrasuppliesto

3、guests.Conductmonthlyinventoriesofon-loanitems,pagers.5.ReporttoexecutiveHousekeeperanydifferenceinquantityorqualityofreceiveditems,andofshortageofsupplies.6.Keeptrackandupdateallrecordsofgoodsreceivedandissuedaccordingly7.Keepanaccuraterecordofthemonthlyconsumptionofsuppliesandstoreinvent

4、ory,submitreporttoExecutiveHousekeeperwiththefinalfiguresatthebeginningofeachmonth.8.Checkmini-barstoreforanydiscrepancies.LiaisecloselywithFloorsupervisorandRoomAttendantsondailyconsumption,generalstoreissuanceandcollection.9.Inchargeofissuanceandinventoryofmini-baritems.10.Conductinvento

5、ryofmini-barstockeveryday.Raisetherequisitionformini-barstockdailyandguestsuppliesonweeklybasis.11.RecordstatusofdailyattendanceforallHousekeepingassociates.12.Preparemonthlyreportsasrequired.RenderassistancetorespectiveHousekeepingsections,Linen/Uniform,Floors,PublicAreas,Laundryinprepari

6、ngtheirmonthlyreportsandinventories.13.ReviewandupdatethemonthlyHousekeepingManningGuide.14.Knowhowtousecomputerandsupporttheofficeworkifpossible.15.Co-ordinateworkprogressofPestControlPersonal,Machine&equipmentrepairsandGroundsandGardenfromexternalcompany.16.Keepgoodcommunicationwithother

7、departments.17.AssumeotherdutiesassignedbyExecutiveHousekeeper.18.Assistwiththepreparationofstaffdutyrosters19.Assistwithmaintainingup-todatestaffrecords20.Deliverhighqualityservicetoguests职责义务：1.确保从服务中心接到的客人要求能够被迅速处理并满足。2.与接待部密切合作确保任何时间内正确的房态。3.发放，收回，登记和控制所有管