喜来登(sheraton)酒店房务部楼层主管岗位职责

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1、SheratonHotelJobDescription喜来登集团酒店岗位职责Position:FloorSupervisorGrade:4职位：客房主管级别：Department:HousekeepingDivision:GeneralManager部门：管家部隶属：Reportto:Asst.Exe.Housekeeper管辖：客房部服务员上级：行政助理管家Preparedby:Exe.HousekeeperApprovedby:拟稿：行政管家批准：JobSummary:Responsibleforcleanl

2、inessandserviceonassignedguestroomfloorsduringshift.岗位概述：当班时负责所分配的楼层的清洁及服务Duties&Responsibilities:1.Responsibleforassignedfloorsandguestroomsduringshift2.WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.3.Ensurehigheststandardofcleaninginassigne

3、dareas4.EnsureguestprivacyisrespectedwhenDNDstatusisdisplayed5.Superviseturndownservice6.Responsibleforstrictkeycontrol7.Inspectregularlyguestroomcorridorsandpublicareas8.ReportmaintenanceissuespromptlytoEngineering9.EnsurecomplianceofLost&Foundprocedures10.K

4、eepfloorlinenroomsneatandtidy11.Monitorproductivityoftheunit12.Preventandresolvegrievances13.Resolvedisputes14.Disciplinestaffwhennecessary15.CheckHousekeepingassociate’sgrooming,personalhygieneandappearance16.Assistwiththepreparationofassociate’sdutyroster17

5、.Facilitatemultiskilling18.Assistwithstafftraininganddevelopment19.Provideongoingadviceandsupporttoassociate’sunderyoursupervision20.Superviseassociate’sperformance21.Provideonetooneinstructiontostaffmemberswhenrequired22.Deliverhighqualityservicetoguests23.E

6、nsureguestneedsandreasonablerequestsaremet24.Seekopportunitiestocontinuallyimproveguestservice,byreportingguestcomments25.Takeappropriateactiontoresolveguestcomplaints26.PromotethehotelandSheratonproductsandservices27.Maintainahighlevelofproductandserviceknow

7、ledgeinordertoexplainandsellservicesandfacilitiestoguests28.Adheretothehotel’ssecurityandemergencypoliciesandprocedures29.Logsecurityincidentsandaccidentsinaccordancewithhotelrequirements30.Adheretohotelcleaningandmaintenanceprograms31.Ensureahighlevelofclean

8、ingismaintainedinyourworkarea32.Ensureallreportingandservicingdeadlinesaremetonatimelybasis职责义务：1.当班时负表所有分配的楼层和客房2.与接待部门密切合作确保任何时间内正确的房态3.确保所分配的区域的高度清洁4.确保在“请勿打扰”状态下客人的隐私被维护5.监督夜床服务6.负责钥匙