喜来登(Sheraton)酒店房务部助理管家岗位职责.doc

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1、SheratonJiangyinHotelJobDescription江阴黄嘉喜来登集团酒店岗位职责Position:AssistantHousekeeperGrade:5职位：助理管家级别：5Department:HousekeepingDivision:RoomsDivision部门：管家部隶属：房务部Reportto:管辖：上级：行政管家,行政助理管家Preparedby:GeneralManagerApprovedby:拟稿：总经理批准：JobSummary:Responsibleforth

2、edailyactivitiesontheguestfloorsandinPublicAreasduringshift,bysupervisingtheSupervisorandassociatesintheseareas.岗位概述：当班时监督楼层主管及服务员负责楼层及公共区域工作。Duties&Responsibilities:1.WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.2.Checkthestaffdutyco

3、nditions,assignfloors,tasksanddutiestoRoomAttendantsandSupervisor3.Ensurehigheststandardofcleaningbyconstantlycirculatingallareasinvolved,providingsupportandcoaching4.EnsureguestprivacyisrespectedwhenDNDstatusdisplayed5.Superviseturndownservice6.Respon

4、sibleforstrictkeycontrol7.Inspectregularlyguestroomcorridorsandpublicareas8.ReportmaintenanceissuespromptlytoEngineering9.EnsurecomplianceofLost&Foundprocedures10.Keepfloorlinenroomsneatandtidy11.AssistExecutiveHousekeeperinsupervisingtheoveralloperati

5、onofHousekeeping12.Ensurethatalloccupiedroomsareserviceddaily13.EnsurethatallPublicAreasarecleanedregularly14.EnsurethatDoNotDisturbprocedureisfollowedatalltimes15.Responsibleforadequatestockingoffloorlinenroomsatalltimes16.Checkonconsumptionandcorrect

6、usageofequipment,cleaningandguestsupplies,keepthecleaningequipmentingoodworkingcondition.17.EnsuresmoothrunningoftheHousekeepingoffice18.Superviseworkoperationsoftheunit/outlet职责义务：1.与前台密切合作,随时确保正确的客房状态。2.检查员工工作情况，安排楼层主管和服务员工作。3.随时监督指导客房服务,确保高标准的清洁，为员工

7、提供支持和培训4.确保“请勿打扰”状态时客人的隐私得到尊重5.监督夜床服务6.负责严格的钥匙领取程序7.例行检查客房,走廊和公共区域8.即时向工程部报告维修申请9.确保遵循失物招领程序10.保持楼层布草房的整洁11.协助行政管家管理客房的全部运行12.确保所有的住客房间每天得到服务13.确保所有的公共区域得到例行清洁14.确保随时遵循”请勿打扰”程序15.负责楼层布草房随时有充足的存货16.控制清洁用品及客用品的消耗，保持机器处于良好的状态。LastUpdate:7/28/2021PAGE:3/3S

8、heratonJiangyinHotelJobDescription江阴黄嘉喜来登集团酒店岗位职责Position:AssistantHousekeeperGrade:5职位：助理管家级别：5Department:HousekeepingDivision:RoomsDivision部门：管家部隶属：房务部Reportto:管辖：上级：行政管家,行政助理管家Preparedby:GeneralManagerApprovedby:拟稿：总经理批准：1.Monitorpro