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1、Copyright©2019PearsonEducation,Inc.8-1Chapter8ManagingChangeandInnovationLearningOutcomesDefineorganizationalchangeandcompareandcontrastviewsonthechangeprocess.Explainhowtomanageresistancetochange.Describewhatmanagersneedtoknowaboutemployeestress.Discusstechniquesforstimulatinginnovation.
2、Copyright©2019PearsonEducation,Inc.8-2Copyright©2019PearsonEducation,Inc.8-38.1Defineorganizationalchangeandcompareandcontrastviewsonthechangeprocess.WhatisOrganizationalChange?Copyright©2019PearsonEducation,Inc.8-4ExternalFactorsMarketplaceGovernmentlawsandregulationsTechnologyLabormarke
3、tsEconomicchangesCopyright©2019PearsonEducation,Inc.8-5InternalFactorsStrategyCompositionofworkforceEmployeeattitudesCopyright©2019PearsonEducation,Inc.8-6InitiatingChangeOrganizationalchangesneedacatalyst.Copyright©2019PearsonEducation,Inc.8-7TwoDifferentApproaches“Calmwaters”metaphor“Wh
4、ite-waterrapids”metaphor8-8Copyright©2019PearsonEducation,Inc.CalmWatersChangeCopyright©2019PearsonEducation,Inc.8-9White-WaterRapidsChangeCopyright©2019PearsonEducation,Inc.8-10Leadingacompanyinchange,inanindustryinchange.ImplementingChangeOrganizationdevelopment(OD):Effortsthatassistorg
5、anizationalmemberswithaplannedchangebyfocusingontheirattitudesandvalues.Copyright©2019PearsonEducation,Inc.8-11OrganizationDevelopmentEffortsSurveyfeedbackProcessconsultationTeam-buildingIntergroupdevelopment8-12Copyright©2019PearsonEducation,Inc.Copyright©2019PearsonEducation,Inc.8-138.2
6、Explainhowtomanageresistancetochange.ResistancetoChangeUncertaintyHabitConcernoverpersonallossBeliefchangeisnotinorganization’sbestinterestsCopyright©2019PearsonEducation,Inc.8-14ReducingResistancetoChange8-15Copyright©2019PearsonEducation,Inc.Copyright©2019PearsonEducation,Inc.8-168.3Des
7、cribewhatmanagersneedtoknowaboutemployeestress.EmployeeReactionstoChange8-17Copyright©2019PearsonEducation,Inc.Changeoftencreatesstressforemployees!ChangeOftenCreatesStressforEmployees8-18Copyright©2019PearsonEducation,Inc.SymptomsofStress8-19Copyright©2019PearsonEd
