chapter 13 understanding individual behavior

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1、14–1FUNCTIONPlanningOrganizingLeadingControllingPartthreePartfourPartfivePartsixUnderstandingIndividualBehavior理解个人行为Chapter1313–3LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.FocusandgoalsoforganizationalBehaviorAttitudesandJobPerformance态度Personality个性Perception知觉Learning学

2、习ContemporaryOBIssues13–4OBOrganizationalBehavior(OB)Studyoftheactionsofpeopleatwork关注人们在工作中的活动图表13—1组织犹如一座冰山FocusofOrganizationalBehaviorthreemajorareas:Individualbehavior个体行为Attitudes,personality,perception,learning,andmotivationGroupbehavior群体行为Norms,roles,teambuilding,leadership,andconflictorg

3、anizationalaspects组织方面struture,culture,andhumanresourcepoliciesandpractices13–613–7GoalsofOrganizationalBehavior组织行为的目标Toexplain,predictandinfluencebehavior.(解释、预测和影响行为)Sixkindsimportantemployeebehaviors13–8ImportantEmployeeBehaviors1.EmployeeProductivity员工生产率Aperformancemeasureofbothefficiencyand

4、effectiveness.对员工工作效果和效率的测量2.Absenteeism缺勤率Thefailuretoreporttoworkwhenexpected.未能如期进行工作的概率3.Turnover离职率Thevoluntaryandinvoluntarypermanentwithdrawalfromanorganization.自愿地或不自愿地长期退出一个组织的概率。13–94.OrganizationalCitizenshipBehavior(OCB)组织公民行为Discretionarybehaviorthatisnotapartofanemployee’sformaljobre

5、quirements,butwhichpromotestheeffectivefunctioningoftheorganization.不包括在员工正式工作要求中的员工自由决定的行为，但是同样可以促进组织的有效性。5.JobSatisfaction工作满意度Theindividual’sgeneralattitudetowardhisorherjob.员工对自己工作的总体态度13–106.WorkplaceMisbehavior工作场所不当行为Anyintentionalemployeebehaviorthathasnegativeconsequencesfortheorganizati

6、onorindividualswithintheorganization.会对组织或组织中的成员产生负面影响的员工的故意行为。13–11LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.FocusandgoalsoforganizationalBehaviorAttitudesandJobPerformance态度和工作绩效Personality个性Perception知觉Learning学习ContemporaryOBIssues13–12Attitudes态度Evaluativestatements

7、评价性陈述concerningobjects,people,orevents.eitherfavorable赞同orunfavorable反对13–13ThreeComponentsOfAnAttitudeCognitivecomponent认知成分:thebeliefs,opinions,knowledge,orinformationheldbyaperson.一个人拥有的信念、观点、知识或信息Affectivecom