【组织行为学课件】Individual Differences and Work Behavior.ppt

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1、3CHAPTERIndividualDifferencesandWorkBehaviorIDENTIFYthemajorindividualvariablesthatinfluenceworkbehavior.DESCRIBEhowattributionsinfluenceourbehavior.DISTINGUISHbetweenstereotypingandprejudice.EXPLAINwhatanattitudeis,andidentifyitsthreecomponent

2、s.DISCUSStherelationshipbetweenjobsatisfactionandperformance.DESCRIBEthemajorforcesinfluencingpersonality.IDENTIFYtheBigFivepersonalitydimensions.DISCUSSseveralimportantpersonalityfactors.IndividualDifferencesTheASAFrameworkOrganizationalBehaviorAttr

3、actionAttritionSelection3UnderstandingWorkBehaviorManager’sRoleIncludes:ObservingandrecognizingthedifferencesStudyingrelationshipsbetweenvariablesthatinfluenceindividualbehaviorDiscoveringandpredictingrelationshipsPersonalEnvironmentHeredity4Understa

4、ndingWorkBehaviorIndividualVariablesAffectingBehaviorHeredityFactorsAbilitiesandSkillsPerceptionAttitudesPersonality5UnderstandingWorkBehaviorAbilitiesAperson’stalenttoperformamentalorphysicaltaskGenerallystableovertimeSkillsAlearnedtalentthataperson

5、hasacquiredtoperformataskChangeovertimeasone’strainingandexperienceschange6EmotionalIntelligence(EQ)EmotionalIntelligenceInvolves:TheabilitytounderstandindividualstoactwiselyinhumanrelationsEQabilitiesinfiveareas:Self-awarenessManagingemotionsMotivat

6、ingoneselfEmpathyHandlingrelationships7PerceptionPerceptionisthecognitiveprocessbywhichanindividualselects,organizes,andgivesmeaningtoenvironmentalstimuli.Peoplegenerallyperceivestimulithatsatisfy:NeedsEmotionsAttitudesSelf-conceptSeeExhibit3.28Mispe

7、rceptionMisperceptionisthecognitiveprocessbywhichanindividualselectsandorganizes,butmisinterprets,environmentalstimuli.Similar-to-meperceptionerrorInterviewersratecandidateswhoaresimilarinappearance,background,andinterestshigherthancandidateswhoaredi

8、ssimilar.9StereotypingStereotypingisauseful,evenessential,wayofcategorizingindividuals(orevents,organizations,etc.)onthebasisoflimitedinformationorobservation.PrejudicePerceptualinaccuraciesNegativeconsequencesSocialinjusticesUsefulnessMakessenseouto