DB37T 1997.1-2019 物业服务规范 第1部分：通则.pdf

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1、ICS03.080A12DB37山东省地方标准DB37/T1997.1—2019物业服务规范第1部分：通则Propertyservicespecifications—Part1:Generalprinciples2019-09-20发布2019-10-20实施山东省市场监督管理局发布DB37/T1997.1—2019目次前言.......................................................................................................

2、..............................................................II1范围.................................................................................................................................................................12规范性引用文件.............................

3、................................................................................................................13术语和定义...................................................................................................................................................

4、..14基本要求.........................................................................................................................................................25服务内容...................................................................................................

5、......................................................36服务要求.........................................................................................................................................................37服务评价与改进............................................

6、.................................................................................................5附录A（资料性附录）绿化养护要求............................................................................................................7附录B（资料性附录）保洁服务要求...........................

7、.................................................................................8附录C（资料性附录）公共区域秩序维护服务要求.................................................................................10附录D（资料性附录）客户服务要求...............................................................

8、...........................................11参考文献.........................................................................................