团队内部冲突管理.ppt

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1、GROUPS,TEAMWORK,ANDCONFLICTISSUESChapter8WHATISAGROUP?Agroupreferstotwoormorepeoplewhopersonallyinteractwitheachotherinordertoachieveacommongoal.TYPESOFGROUPSInformalgroups:arisespontaneouslythroughoutalllevelsofthecompanyandevolveoutofemployees’needsforsocialinteraction,friendsh

2、ip,andstatus.Formalgroups:deliberatelyformedbymanagementforthepurposeofattainingcompanygoals.CHARACTERISTICSOFGROUPSNorms:Agenerallyagreed-onstandardofbehaviorthateverygroupmemberisexpectedtofollow.Conformity:Grouppressureforcesitsmemberstoconform,orcomply,withthenormsestablishe

3、dbythegroup.CHARACTERISTICSOFGROUPSCohesiveness:Anemotionalclosenessthatexistsamongthegroupmembers,anditssuccessdependsonhowwellthegroupstickstogetherandactsasasingleunitinsteadofasagroupofindividuals.WHYJOINGROUPS?Affiliation(security,belonging,friendship)Power(reassuranceandsu

4、pport)Identity(awarenessofpersonalidentity)Goalaccomplishment(themorebrainpower,thebetter)GROUPTHINKISSUESGroupthink:Thetendencyofhighlycohesivegroupstolosetheircriticalevaluativeabilitiesandoutofadesireforunanimity,oftenoverlookrealistic,meaningfulalternativesasattitudesareforme

5、danddecisionsaremade.HIDDENAGENDAISSUESHiddenagendas:Comprisedofattitudesandfeelingsthatanindividualbringstothegroup.Hiddenagendasrepresentwhatanindividualorgroupwants,insteadofwhattheysaytheywant.HOWTOHANDLEHIDDENAGENDAS1.Realizeahiddenagendaisanaturalpartofthegroupprocessbecau

6、sepeoplehavetheirowngoalsandneeds.2.Recognizethatahiddenagendamightbepresentwhenthegroupishavingdifficultyinreachingitsgoals.3.Decidehowtobringthehiddenagendatolight.TEAMWORK&TEAM-BUILDINGELEMENTS1.Ateamiscomposedoftwoormorepersonsinthecompany,usuallyfromdifferentdepartments.2.Th

7、emembersarecompetentandknowledgeableinthewaytheycarryouttheirduties.TEAMWORK&TEAM-BUILDINGELEMENTS3.Theteamisconstantlylearningandgrowing;adaptingitselftochangingrequirementsandmultiplegoals.4.Itsworkisconsistentlysuperiorinbothqualityandquantity.TEAMWORK&TEAM-BUILDINGELEMENTS5.P

8、roblemsandconflictswithintheteamareaddre