饭店英语 教学课件 作者 李佳 主编checkin.ppt

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1、TeachingObjectives1234Tolearntheservicetheoreticalknowledgeabouthowtoofferasatisfactoryserviceinahotel.Tolearnhowtoperformcheck-inforFIT.Tolearnhowtoperformcheck-inforgroup.Tolearnhowtoperformbusinesscheck.BasicInformationBasicInformationBasicInformationBasicInformationRoomStatusTableBasicInformat

2、ionBasicInformationBasicInformationBasicInformationGreetingConfirmingreservationCheckingIdentifications(Passports)AskingtheGuesttofillintheRegistrationFormGettinginDepositReconfirmationAssigningRoom-keyCardsCallingtheBellmanExtendingBestWishes.MakingrecordServiceprocedureHowtoExpress1.Reservations

3、,canIhelpyou?2.Justaminute,please.3.Howlongdoyouplantostay?4.Whatkindofroomdoyouprefer?5.Whoisthereservationfor?6.We’veextendedthereservationforyou.7.Whomadethereservation,please?8.MayIprintyourcreditcard?9.Couldyousignyouname,please?10.Wehopeyouwillenjoyyourstayinthehotel.Wehopeyouareenjoyingyour

4、stayinthehotel.Wehopeyouhaveenjoyedyourstayinthehotel11.Couldyoufillintheregistrationform,please?12.Ihavetocheckifthere’saroomavailable13.Howwillyoubepaying,incash,bycreditcardsorwithtraveler’schecks?14.Ifyouhaveanyvaluables,youmaydeposithereinthesafedepositbox.Itisfreeofcharge.15.Couldyoukeepyour

5、roomkeyuntilyoucheckout?16.Hopeyouenjoyyourstay.HowtoExpressFillintheblankstomakeadialogue.SupposeacoupleinBeijinghavebookedadoubleroomfortwonights.It’ssixintheafternoonwhentheyarrive.Youreceivetheguestsandregisterforthem.A=AttendantG=GuestA:Goodafternoon.WhatcanIdoforyou?G:Goodafternoon.ThisisDon

6、gfangHotel,isn’tit?A:Yes,sir.G:Good.I’mJohnSmith.MywifeandImadeareservationthroughtheTravelServiceyesterday.A:Oh._____________________,Mr.Smith…Yes,wehaveareservation.Adoubleroomfortwo.Isthatright?PracticalOperation1G:That’sright.Butwe’dpreferasuitetoadoubleroom,ifpossible.A:_____________,Mr.Smith

7、.G:Thankyou.A:Pleasefillinthe_______________________.G:Hereyouare.A:Thankyou.MayI_____________________________?G:Certainly,hereyouare.A:Willyougotoyourroomnow?G:Yes,please.A:________________________________,Mr.Sm