饭店英语 教学课件 作者 李佳 主编checkout.ppt

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1、TeachingObjectives1234Tolearntheservicetheoreticalknowledgeabouthowtoofferasatisfactoryserviceinahotel.Tolearnhowtoexchangemoney.TolearnhowtocheckoutforFIT.Tolearnhowtocheckoutforagroup.BasicInformationMaintypesofmoneyexchanging:USD(美元),GBP(英镑),CHF(瑞士法郎)，DKK(丹麦克朗)，NOK(挪威克朗)，SEK(瑞典克

2、朗)，EUR(欧元)，Yen(日元)，CA(加拿大元)，AUD(澳大利亚元)，SGD(新加坡元)，PHP(菲律宾比索)，THB(泰国铢)，HK(港元).KRW(韩国元)，MOP(澳门元)，TWD(新台币）BasicInformationBasicInformationMaincreditcardsBasicInformationBasicInformationⅠ.Procedureforexchangingmoneygreetingaskingthetypeofmoneyandamountofexchangingtellingtheexchangeratea

3、skingthegueststoshowtheirpassportsaskingthegueststofillintheexchangingformandsignexchangingextendingwishesfillingintheformandcountingcashServiceprocedureⅡ.Procedureforcheckingoutgreetingmakingsurethecheck-outinadvancemakingsurethesumofexpansionaskingthename,roomnumber,askingthegues

4、ttoshowthekeyboardorcardinformingthehousekeepingcenteroftheinformationofcheckingoutcheckingoutextendingwishesServiceprocedure1.Wouldyouliketochangesomemoney?2.Howmuchwouldyouliketochange?3.Today’srateofexchangeis6.36toonedollar.4.OurexchangefromUSdollarstoRMBis…5.I’msorrywedon’tcha

5、ngeRMBhere..6.Theratesofexchangeareontheboardthere,sir(madam).7.I’msorrytotroubleyou,sir,butthefiguresandthewordsonthecheckdonotcorrespond.8.ItcomestoRMB3175Yuanattoday’sexchangerate.HowtoExpressHowtoExpress9.IwanttoknowwhetherIcouldpayincashorwithtraveler’schecks.10.Pleasetellmewh

6、atyourroomnumberis.11.Hereisyourbill.12.MayIpresentthebillnow?13.Itcomesto380RMB.14.That’sourminimumcharge.15.Itcomesto30dollarsattoday’sexchangerate.16.Whatkindofcardhaveyougot?17.Whatcreditcardareyouholding,sir?18.I’msorry,wedon’tacceptpersonalchecks.19.Wedon’tacceptforeigncurren

7、cies,sir.20.Youmaypaywithtraveler’schecks.21.MayIhaveaprintofyourcard?22.PerhapsIcouldgothroughthebillforyou.23.Don’tyouthinkthepriceisreasonable?24.CanIhavethecheck?Fillintheblankstomakeadialogue.C=CashierG=GuestG:I________________tochangesomeusdollarsandI’dliketoknowtoday’sexchan

8、gerate.C:Accordingtotoday’