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ID:50204123
大小:1.50 MB
页数:13页
时间:2020-03-10
《饭店英语 教学课件 作者 李佳 主编reserveatable.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、TeachingObjectives123ToknowthedifferentwaysofreservingatableToknowthenecessaryinformationofreservingatablefortheguestToknowtherightwaytogetthenecessaryinformationofreservingatablefortheguestToknowtheterminologyofreservingatablefortheguest4餐桌预定的几种方式:Face-to-FaceReservationTe
2、lephoneReservationFaxReservationInternetReservationBasicInformationFoodandBeverageDepartment一般缩写为F&BDepartment12餐馆大厅lobby包房privateroom餐桌预定计价方式有两种,即人均计价或总体计价,散客订餐时,酒水基本不包含在报价当中,旅行社订餐时,要询问报价是否包含酒水,如包含,一般只包含软饮料。Banquetreservationisdifferentfromtheindividualreservation,besidest
3、hebasicinformation,thereservationistshouldalsoknowthestandardofthebanquetandwhetherthedrinksareincludedornot.345BasicInformationServiceproceduregreetingaskthedateandthetimeaskthenumberoftheguestsaskthenameandtelephonenumberreconfirmationextendwishes.I.Reservationforindividu
4、alsII.ReservationforabanquetgreetingaskthedateandthetimeaskthenumberoftheguestsaskthestyleofCuisine(foroption)askthestandardofthebanquetaskwhetherthedrinksareincludedornotaskthenameandtelephonenumberreconfirmationextendwishesServiceprocedureIII.Reservationforaprivateroomgre
5、etingaskthedateandthetimeaskthenumberoftheguestsaskwhetherthestandardofthebanquetissetornotaskthenameandtelephonenumberreconfirmationextendwishesServiceprocedureHowtoExpress1.Goodmorning/afternoon/evening,XXrestaurant,mayIhelpyou?2.Whenisitfor?/Forwhattimeoftheday?/Forwhich
6、date?3.Howmanyguestsarethereinyourgroup?/Forhowmany?/Howmanyareinyourparty?4.MayIhaveyournameandtelephonenumber?5.atablenearthewindow(thepositionofthetable)forNpersonsatx:x(time)onX(date).6.Wearelookingforwardtoservingyou.I.ReservationforindividualsII.Reservationforabanquet
7、1.Goodmorning/afternoon/evening,XXrestaurant,mayIhelpyou?2.Whenisitfor?/Forwhattimeoftheday?/Forwhichdate?3.Howmanyguestsarethereinyourgroup?/Forhowmany?/Howmanyareinyourparty?4.whichkindofcuisinewouldyoulike?(ifthereareovertwokindsofcuisineinyourrestaurant)5.Howmuchwouldyo
8、uliketospendperhead?6.Wouldthatincludedrinks?7.MayIhaveyournameandtelephonenumber?
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