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1、ChapterTwoEnglishatAirportInthischapter,youwilllearn:howtoidentifytheinternationalarrivalboardandunderstandtheairportannouncementinEnglish;howtomakesignboardforreceivingguests(grouporindividual)attheairport;howtoidentifyyourguestsandlearntodistinguishthetravelgroupserviceandin
2、dividualtouristservice;howtomakeawelcomespeech,brieflyintroducetheitineraryandtherelevantarrangementsPartOne——OpenYourToolkitSituationI——ServiceforTourGroupSituationII——ServiceforFITSituationI——BackgroundInformationWelcomespeechtimeluggagecardboardSituationI——BackgroundInforma
3、tionThenormalcycleoftheserviceincludes:arriveattheairport30minutespriortotheexpectedarrivaltimeandconfirmtheexactlandingtimeandplace;contacttheporterandinformhimoftheluggagearea;standatahighlyvisiblelocationattheexit,infullviewofarrivingtouristswithacardboard;meetthetourgroupa
4、ndcheckthegroupcode,numberoftouristsandnameofthenationalguideortourleader;makesurethatalltheluggagehasbeenclaimedandcollectedbyporterandtransferredtothecoach;leadthetourgrouptothecoachandstandbythedoortopolitelygreettouristsandconfirmthenumberoftourists;greettouristscordiallyo
5、rdeliverawelcomespeech;giveabriefintroductiontothelocalcustoms,locationofthehotel;don’tforgettoinformoverseastouristsofthelocaltimeR:Rebecca,aclerkatatravelserviceH:Mr.Hoover,thegroupleaderT:atravelerR:Excuseme.AreyoutheTourGroup1?H:Yes,weare.R:WelcometoBeijing.I’mfromtheChina
6、InternationalTravelService2,Beijingbranch.Thetravelservicehassentmeheretomeetyou.Whoisthegroupleader,please3?H:It’sme,EdwardHoover.R:Nicetomeetyou,Mr.Hoover.MynameisLinfang,youcancallmeRebecca.Nicetomeetyouall,ladiesandgentlemen.T:Nicetomeetyou,too.It’sverykindofyoutomeetusher
7、eattheairport.R:Mypleasure.DuringyourvisittoBeijing,I’llbeyourtourguide.H:Thatwillbegreat.R:Doyouhaveanycheckedluggagetocollect?H:Yes,wecheckedeighttravelingbags.R:Let’swaitherethen.SituationI(Iashortwhile,thecheckedluggageweresenttotheluggageclaimsectionandthetourgroupgotthei
8、rcheckedbags.)H:Wehavegotbackthecheckedbagsnow.Shallweleaveth
