资源描述：
《旅游英语课件房玉靖 ISBN9787811347029 PPTChapter 3.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、ChapterThreeEnglishattheHotelInthischapter,youwilllearn:howtohelptheguestsconfirmthereservationandcheckin;howtointroducethehotelserviceandfacilitiestotheguests;howtohelptheguestscheckout;howtowriteane-mailmakingaroomreservation.Partone——OpenYourToolkitSituationI——Check-inSituat
2、ionII——MoneyExchangeSituationI——BackgroundInformationAfterthetouristsarriveattheHotel,thingsthattheGuideshoulddoare:Helpthemcheckin;Introducethemtothelocationofthemainfacilitiesofthehotel;Helpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossi
3、ble,aftertheluggagearrivesatthehotel;SituationI——BackgroundInformationInformthefloorattendantimmediatelyandactivelyassisthiminsolvingtheproblem,iftouristsfindtheirroomsdirtyandindisorder,ortheyarehavingsomeotherproblems;Tellthecheforthewaitersoftherestauranthowmanypeopleareinth
4、egroup,whowillbehavingthemealandanyspecialrequirements;Tellthetouristswhentheyaretohavethemeal,anyspecialarrangementsforChineseandWesternmealsandthesupplyofdrinks,etc.showthetouriststotherestaurantwhentheyhavetheirfirstmealinthehotel.SituationIR:theReceptionistG:theGuideT:theTo
5、uristR:Goodmorning!Welcometoourhotel!CanIhelpyou?G:Goodmorning!Weareatourgroupof12people.I’mthetourguideofthegroup.MynameisZhangHai,fromBeijingTravelService.Wereservedfourroomsforthreethedaybeforeyesterday.R:Justaminute,please.I’llcheckthereservationrecord.(Shespeaksagainafterc
6、heckingthereservationrecord.)Yes,wehavearecordofyourreservationhere.Itisfourroomsforthreeforsixnights,startingtoday.Andyou’rescheduledtocheckoutonOctober2nd.Isthatright?G:Yes,you’reright.Tworoomsareformenandtheothertwoforwomen.R:Yourroomsare501and502forwomen,603and604formen.Wou
7、ldyouliketofillintheregistrationformsforthegroup,please?SituationIG:Sure.Thankyou.Bytheway,therateoftheroomsis180Yuanperroompernight.Thatis60Yuanperpersonpernight.Isthatright?R:Yes,that’sright.G:Herearethecompletedregistrationforms.R:Thanks.MayIseeyourIDcards,please?G:Certainly
8、.(TheguideandthetouristsshowtheirIDcardstothereception
