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1、ChapterEightEmergencyHandlingInthischapter,youwilllearn:howtodealwiththeemergencieshappeningatthehotel;howtodealwiththeemergenciesduringthesightseeing;howtodealwiththeemergencieshappeningonthewayoftour;howtowritelettersofLostandFound/Notice.Partone——OpenYourToolkitSi
2、tuationI——HelpingwithLostBaggageSituationII——HelpingaSickTouristSituationI——BackgroundInformationWhatoughtatourguidetodoincaseofcheckedbaggagelossesduringthetripinChina?Ifthetourist’sbaggagegetslostwithinChina’sterritory,thetourguideshouldfindoutcluesthatmayhelpforit
3、recovery.1.Theporterinthehotelmayhaveplacedthebaggageonthewrongfloororinthewrongroom.Thebaggagemayhavebeenconfusedwiththoseofanothertourgroup.Onceyourealizeapieceislost,itisnecessarytolookforthebaggageimmediately,andthelostbaggage,whenfound,shouldbesenttothetourist’s
4、room;SituationI——BackgroundInformation2.Ifthebaggageislostonthewaytoorfromtheairport,thetourguideshouldcontactthetravelserviceforassistance.It’sthedutyofthebaggagesectionsofboththehotelandthetravelservicetolookforthelostbaggage;whenfound,thebaggageshouldbehandedtothe
5、touristpromptly.3.Trytoconsolethetouristwhohaslostthebaggageandhelphimorhereasethedifficultiescausedbytheloss;SituationI——BackgroundInformation4.Ifthebaggageeventuallycannotbefound,themanagerofthetravelservice(ifnecessary),andthetourguideshouldexplaintothetouristwhat
6、mayhavehappened,offerapologiesandhelphimorhertoclaimforcompensationinaccordancewiththeinternationalpractice.Ofcourse,it’smostimportanttoensurethesafetyofbaggage.Thetourguidemustpayattentiontothehandlingandcheckingofthebaggageeachtimetoavoidanylosses.SituationIScene:P
7、eterhasjustarrivedatthehotel.Buthecouldn'tfindoneofhisbagswhenhewasshowedtohisroom.Heisveryanxiousbecausehispassport,IDcardandsomeotherimportantthingsareallinthebag,soheisaskingthetourguideforhelp.G:theGuideP:theCustomerG:Hi,Peter.Youlookanxious.Whathappened?P:I’msor
8、rytodisturbyounow,butIcan’tfindmybaggage.Itisveryimportanttome.MypassportandIDcardareallinit.SituationIG:Calmdown,please,Peter.Iwil
