国际商务礼仪课件廖国强 王朝晖ISBN 9787566304742 PPTUnit 8Reception and Entertaining Etiquette.ppt

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1、UnitEight.ReceptionandEntertainingEtiquetteFocalPointsRulesofBusinessReceptionTipsforBusinessEntertainingImportanceofProfessionalEtiquetteReceptionisthebeginningofthebusiness,Aperfectreceptionprocesscangivetheguestsagoodfirstimpression;italsocanfosteragoodcooperatingimageand

2、amentaloutlook,astartforfuturebusinessactivities.Itmainlyreferstovisitingandreceiving.Lead-inReceptionEtiquetteWhatisReceptionEtiquette?EntertainingEtiquetteItreferstoamuseorinterestpeopleinawaythatgivesthempleasure,especiallytoinvitepeopletoyourhomeforameal,partyetc,ortotake

3、yourcompany’scustomerssomewheretohaveameal,drinksetc.Lead-inContents:BusinessReceptionEtiquetteBusinessEntertainingGuidelineTipsofentertainingforbusinessLead-inBusinessReceptionEtiquetteTipsforBusinessreceptionBusinessReceptionEtiquetteAlwaysstanduptogreetandshakehandswithvis

4、itors.Terminateyourtelephoneconversationimmediatelywhenyourappointmentarrives.Allowyourofficevisitorstobeseatedbeforeyouare.Offeryourvisitorssomethingtodrink.(e.g.water,orcoffee)Acceptonlyemergencyphonecallsandconcentrateonthevisitor.Escortyourvisitorsoutinsteadoflettingthemw

5、ander.BusinessReceptionEtiquetteRulesforbusinessreceptionistdressconservativelywearmake-upproperly(ifalady)andhavehairstyleneatlyandconservativelydonewearlittlejewelry,anditshouldbenoiselessandunobtrusivenoteat,chewgum,smoke,ordrinkatthereceptionistdeskkeephandsandfingernails

6、presentablekeepthedeskneat,witheverythinginitsproperplacesmilewhengreetingeachvisitor,trytoshowgladnesstoseeeachotherandusethetelephonetoannouncethevisitorincheerfulvoice;transmitordersanddirectionstothevisitorinaveryclearmanner;nevercontinueaconversationwhenavisitorapproache

7、sthedeskunlessitisanimportantone;whenonthetelephone,notturnbacktothevisitor;Calltoseewhatishappeningandthenreporttothevisitorifavisitoriskeptwaitinglongerthanusual;treatexecutives,visitorsandemployeeswithequalcourtesyastheyenterorleave.BusinessEntertainingGuidelineAgendaBefor

8、ethemealFixamealmeetingDecideonagoodrestaurantPurposeofthemealDuring