国际商务礼仪课件廖国强 王朝晖ISBN 9787566304742 PPTUnit 7Business Conversation Etiquette.ppt

《国际商务礼仪课件廖国强 王朝晖ISBN 9787566304742 PPTUnit 7Business Conversation Etiquette.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、UnitSeven.ConversationEtiquetteFocalPointsHowtoconverseproperlyinbusinesscommunityHowtopracticeefficientbusinessconversationWelcomeandunwelcometopicsofconversationConversationisaformofinteractive,spontaneouscommunicationbetweentwoormorepeoplewhoarefollowingrulesofetiq

2、uette.Lead-inConversationWhatisConversation?ConversationEtiquetteItreferstothewayofcommunicationinternallyamongemployeesandexternallywithcustomersorclients,throughshowinggraceandcreatingunderstandingamongindividualsandstrengtheningworkrelationships.Lead-inContents:Busi

3、nessConversationEtiquetteTheArtofBusinessConversationBusinessConversationTipsLead-inBusinessConversationEtiquetteBeFormalBusinessConversationEtiquetteBeingformalisclassy.Inbusiness,youneedasmuchclassasyoucanget.Astheconversationprogresses,stayformalandavoidlettinganyof

4、yourbadhabitsshow.Bystayingformalthrougheachpointintheconversation,youhavedisplayedasolidbalanceofconfidenceandtact.BusinessConversationEtiquetteAbusinessconversationisn'tmeanttobeemotional,soitshouldbeprettybasicanddramafree.Thewordsthatcomeoutofyourmoutharekeystoasuc

5、cessfulbusinessconversation.StickWithSafeTopicsLearnhowtolistencarefullyandkeepyouryappershut唠叨、废话BusinessConversationEtiquetteJustlikeagoodpersonalconversation,aqualitybusinessinteractionneedsagoodflowtostayhealthy.Ifyoucanlayofftheurgetotalktoomuchandstayrespectful,y

6、ourwordswillcountformorebycomingthroughlouderandclearerattheappropriatetimes.Don'tTalkTooMuchBusinessConversationEtiquetteListeningwillhelpyougettoknowwhoyou'retalkingtoandworktowardasolidbond.Besidesthebasicactoflistening,thenextbestthingyoucandoforsomeoneistoletthemk

7、nowthatyou'relistening--alsoknownas,activelistening.ListenCarefullyBusinessConversationEtiquetteAgoodbusinessconversationislowondramaandhighonsimplicity.K.I.S.S.(KeepItSimpleStupid)TheBusinessK.I.S.S.TheArtofBusinessConversationBusinessconversationsistogetacquaintedwit

8、hlotsofpeople,exchangingpleasantriesandfactswithmanypeople,nevermonopolizinganotherperson’stimeforthewholeevent.TheAr