国际商务礼仪课件廖国强 王朝晖ISBN 9787566304742 PPTUnit 16 Appointment Etiquette约会礼仪.ppt

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1、UnitSixteenAppointmentEtiquette约会礼仪FocalPoints1.Howtoarrangeanappointment.2.Howtocancelanappointment.3.Howtorescheduleanappointment.ContentsLeadin1ReadingA2ReadingB3ReadingC45ExercisesTestyourAppointmentEtiquette1.Receptionist:“Goodmorning.”You:“Goodmorning,I'vecome

2、to_______Mrs.Twain.”A.visitB.seeC.dobusinesswithD.holdatalkwith2.Receptionist:“Haveyougota(n)_____________?”A.meetingB.arrangementC.dateD.appointmentWhichsoundsthemostnatural?“I'mafraidshe's_________atthemoment.”A.withsomeoneB.engagedC.takenD.outofstockWarming-upTes

3、tyourAppointmentEtiquetteWhichofthefollowingwouldbethemostappropriatetouseinabusinessenvironment?“Mrs.Smithwillbeafewminutes,__________.”A.sitdownB.pleasetakeaseatC.takeapewD.taketheweightoffyourfeet5.Onthetelephone:“IhaveanappointmentwithRichardJonesat2.15,butI'maf

4、raid____________.”I'mnotattimeB.I'mrunningabitlateC.I'montimeD.I'moutoftime6.WhichofthefollowingisNOTpossible?callameetingB.arrangeameetingC.attendameetingD.appointameetingWarming-upHowtoScheduleAppointmentsEfficientlyAnappointment-crammedschedulecantakeonalifeofits

5、own,gobblingupyourworkdayslikearavenousbeast.Tameyourschedulebyadoptingsomeofthefollowingsimpletechniques.Thesecrettosuccessliesinapplyingthemfirmlyandconsistently.1．Blockouttimeonyourscheduleforsolitarywork.Guardthisappointmentwithyourselffiercely.Makeitclearyou'll

6、acceptnophonecallsorpop-invisits.Ifpossible,escapetoasolitaryspotduringthistime.2．Deflectexcessiverequestsforyourtimefromco-workers.Askthosewhosquanderyourtimetosubmitwrittenproposals,orschedulemeetingtimeswiththemfarenoughoutsothattheymightjustsolvetheissuesontheir

7、own.ReadingAUnitSixteenAppointmentEtiquetteHowtoScheduleAppointmentsEfficiently3．Allotblocksoftimeformakingandtakingphonecalls.Avoidphonetagbysuggestingthesetimestocallers.Takealistofcallstomakewhenyouhaveadriveoflongerthan10minutes.4．Clusterout-of-officemeetingsgeo

8、graphically.Travelingtoandfromappointmentsusesupvastamountsoftime.5．Communicateclearlyhowmuchtimeyouhavetomeetwithpeople,andthenenforcethe