国际商务沟通课件刘志伟 ISBN9787566302496 PPTChapter04.ppt

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1、Chapter4NonverbalCommunicationObjectives2Appreciatehowattitudestowardtimeanduseofspaceconveynonverbalmessagesininterculturalcommunication.Understandtherolethateyecontact,smell,color,touch,andbodylanguageplayincommunicatingnonverballyinculturalsituations.Learnhowsilenceisusedtosend

2、nonverbalmessagesinvariouscultures.BeawareofthemeaningofmajorgesturesusedinthecountriesoreconomiesthathavestrongbusinessconnectionwithChina.Chapter31234567TimeandPunctuality4AttitudestowardTimeAttitudestowardtimevaryfromculturetoculture.Twoofthemostimportanttimetypesthatrelatetoin

3、ternationalbusinessaremonotypeandpoly-typetime.5TimetypesFeaturesRepresentativeCulturesMono-typeDoonethingatatimeConcentrateonthejobTaketimecommitmentsseriouslyAreconsciousofpunctuationArecommittedtothejobShowrespectforprivateproperty;rarelyborroworlendAreaccustomedtoshort-termrel

4、ationshipTheUnitedStatesGreatBritainSwitzerlandGermanySingaporeHongKongMalaysiaIndonesiaPoly-typeDomanythingsatonceArehighlydistractibleandsubjecttointerruptionsConsidertimecommitmentsmorecasuallyArenotconsciousofpunctuationArecommittedtopeopleBorrowandlendthingsoftenTendtobuildli

5、fetimerelationshipLatinAmericaTheMediterraneanArabiccountriesAsiancountriesTable4.1AttitudestowardtimeindifferentculturesTimeandPunctuality6AttitudetowardpunctualityInsomecultures,suchastheChinese,andcountrieslikeGermany,beingpunctualissoimportantthatyouwillpersonallyinsultyourcli

6、entifyoudon’tarriveontime.Heorshewill“loseface”.Inmanyothercountrieswherepunctualityisexpectedandvalued,youwillalwayswanttobeontime.Eventhoughyourclientwon’tbepersonallyinsultedifyouweretardy,youwillonlygainaprofessionalreputationandbuildasuccessfulrelationshipbyalwaysbeingpunctua

7、l.Inpartsoftheworld,theattitudetowardstimeandpunctualityismorerelaxed,asintheLatincountriesofCentralandSouthAmerica.However,don’tletthisrelaxedlocalattitudeundermineyourprofessionalism.Inmostcases,tobecredibleyou’reexpectedtoarriveontime.Yourclientmayormaynotmeetwithyouattheappoin

8、tedtime,butthisisnotmeanttobeinsu