国际商务沟通课件刘志伟 ISBN9787566302496 PPTChapter02 3_North America.ppt

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1、BUSINESSETIQUETTESINNORTHAMERICAChapter2-3刘志伟-USTBALLRIGHTSRESERVEDChapter022GeneralizationsThecontinentofNorthAmericaincludestheUnitedStates,CanadaandMexico.Professionalcustomsinthesethreecountriesarequitesimilar.BothCanadaandtheUnitedStatesshareculturalandlinguisticheritageoriginati

2、nginEurope,andassuchsomepointsoftraditionalEuropeanetiquetteapplytoboth,especiallyinmoreformalsettings.GeneralizationsBusinessAttireItismostappropriateforbothmenandwomentoweardark-coloredbusinesssuitstomeetingsinmajorcities.Inruralareasorlessformalofficeenvironments,menarenotrequiredt

3、owearajacket;ashirtandtiewithblackordarkblueslacksareacceptable.JeansorshortsshouldbeavoidedbyNorthAmericanprofessionalswhendoingbusiness.ProfessionalsinCanadashouldprepareforthecoldweatherbywearingappropriateclothing,suchasasuitmadeofthickermaterial,andbusinesspeopleinMexicoshouldcho

4、oseprofessionalclothinginthinnerfabricforthewarmermonths.GeneralizationsBusinessCardsU.S.professionalsdonothaveaspecificmethodforpassingoutbusinesscards.However,itisbesttoaddresstheprofessionalwhoisreceivingthebusinesscardasMr.,Mrs.orMiss,untilinvitedtocallthepersonbyhisfirstname.Itis

5、notuncommonforbusinesspeopleintheUnitedStatestofoldorwriteonbusinesscards,butitmaybebesttoavoiddoingthisunlessotherprofessionalsinthemeetingdothesame.WhenexchangingbusinesscardsinCanada,itisappropriatetohaveonesideofthebusinesscardtranslatedintoFrench–everyoneinthemeetingreceivesacard

6、,andthemethodforpresentingcardsiscasual.BusinesscardsshouldbegiventoallprofessionalsatameetinginMexicoaswell,anditisadvisabletohaveonesideofthecardtranslatedintoSpanish,withtheSpanishsidefacingtherecipient.GeneralizationsNegotiationsBuildingatrustworthyrelationshipwithprofessionalsinM

7、exicoisthebestwaytobeginnegotiations.Itisbestnottobeoverlypersuasive,andtoavoidanysortofconflictduringpointsofdisagreementbecausethismakesabadimpression.EngaginginafewminutesofsmalltalkwithMexicanbusinesspeopleafterthenegotiationshaveendedisalwaysrecommended.IntheUnitedStates,itisappr

8、opria