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1、九是员工对工作回报的满意度最低,其中以成长与发展这一评估因素的得分最低;十是员工工作年限在1年以下,5年以上的满意度较高。根据以上调查分析结果,本文提出了提升XX科营中心员工满意度的相关对策,主要包括以下四个方面:第一,了解你的员工;第二,关注你的员工;第三,照顾你的员工;第四,激励你的员工。通过本文的研究探讨,寄望于给予XX科营中心提高员工满意度现状的合理化改进建议,并能够应用于实践,且对于今后金融服务外包行业的员工满意度问卷设计、影响主要因素、及发展建议研究,能提供一定的参考价值。关键词:XX科营中心;员工
2、满意度;盖洛普Q12;调查问卷;员工满意度模型IIABSTRACTAlongwiththedeepeningoftheglobalizationandintegrationoffinancialindustry,internationalindustryshiftgraduallytoachievetheoptimalallocationofresources.Especiallyinthefinancialserviceoutsourcingoffshoreoutsourcing,becomethefocus
3、ofinternationalindustrytransfer,thereasonisthatitssuperioritycharacteristic,includingthereductionofcostsandbenefits,thequality,efficiency,etc.Financialserviceoutsourcingtothepositiveroleoffinancialservicetradeincreasinglyprominent,andgraduallyincreaseinthepo
4、sitioninthewholefinancialservicesindustry.Throughouttheworldfinancialdevelopmentpattern,thefinancialserviceoutsourcingindustryisinrapidrisingtrendinthedevelopmentlifecycle,leadingthemainstreamoftheoutsourcingmarket.Atpresent,inthefinancialserviceoutsourcingi
5、ndustryinChinathenumberofenterprisesandtheirbranchstructureandregionaldistributionanalysis,regardlessofwhetheritasthemainindustry,aslongasitiswiththebusiness,oronshoreoutsourcing,offshoreoutsourcingbothinoneoftheenterprise,althoughmostoftimeislessthan10years
6、,butthedensenetworkofcooperation,notonlyconfinedtomajorcitiesinChina,involvingrelativelymatureatthesametimeEuropeandtheUnitedStates,JapanandSouthKoreaandotherplaces,andsetupspecializedagencies.Includinglongtop,HuaTadigital,Vinceinnovationandsoftpower,etc.Inr
7、ecentyears,China'sfinancialoutsourcingindustrydevelopmentspeed.Inthispaper,theresearchsample-Technology&OperationCenterissuchacompanyengagedinfinancialoutsourcingindustry,thecompanywasfoundedin2007,isawhollyownedsubsidiaryoftheinternationalrenownedenterprise
8、sXXgroup,duringitsestablishedlessthantenyears'time,employeeshavebeenfoundedintheearlyof34peoplegrowtomorethan1800peoplecurrently.Inthispaper,bycombiningtheexistingemployeesatisfactiontheoryresea