Unit 4 Business Communication).doc

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1、Unit3BusinessCommunicationPartIActiveListeningDialogue1AskingforSamplesExercise1Directions:ListentothephonecallbetweenHenrikandStephen.Choosethebestanswertoeachquestionyouhear.(HenrikisthepurchasingmanagerofaBelgiumCompanyandStephenisasalesman.)Henrik:Hello.ItisHenrikAldercallingfromBelgium.Ma

2、yIspeaktosomeonewhoisintheSalesDepartment?Stephen:Hi,MrAlder,thisisStephen,justinsalesoffice.MayIhelpyou?Hernrik:Oh,brilliant!Stephen,Iknowyourcompanyfromthewebsiteanditseemsthatyouarespecializinginwoodentoys,right?Stephen:Right.Henrik:Ihavebeenstudyingyourcatalogue.I’mquiteinterestedinyourwoo

3、dentoys,especiallythePuppet’spartNo.WT7002andWT7008.Ifiguretheywillsellwellinourlocalmarket.Couldyousendmetwosamplesforeachitem?Stephen:Sure,buteh…Henrik:Oh,ofcoursetheexpressdeliverychargewilldebitus.Stephen:Thankyou.Iwillaskmyassistanttoarrangethesamplesdeliverytoday.Couldyoupleaseletmeknowy

4、ouraddress?Henrik:Ok,I’llsendyoutheaddressbyemailrightnow.AndIamlookingforwardtoreceivingyoursamples.Stephen:Noproblem.Iwillgetbacktoyouwithtrackingnumberoncethesamplesarecollected.Henrik:Thatwillbegreat.Ifthesamples’qualityisgood,Iwouldliketovisityourfactoryinacoupleofweekstodiscussourcoopera

5、tion.Isthatpossible?Stephen:Notaproblem.You’remorethanwelcome.Henrik:Thanksalot.ByefornowStephen:Bye,Henrik.1.WheredidHenrikgettheinformationaboutStephen’scompany?A.Atatradefair.B.OntheInternet.C.Fromhisfriends.D.Fromtheadvertisement2.WhatisStephen’sjob?A.GeneralManager.B.Asalesman.C.Secretary

6、.D.Assistanttothesalesmanager.3.Whichofthefollowingisnottrueaccordingtothedialogue?A.HenrikisprobablyamanfromthePurchasingDepartment.B.Stephen’scompanymainlysellswoodentoys.C.HenrikdoesnotlikePuppet’spartNo.WT7002.D.StephenwillsendthesamplestoHenrik.4.WhydoesHenrikcallStephen’scompany?A.Hebeli

7、evestheproductsofStephen’scompanywillsellwellinhiscountry.B.HeisStephen’soldclient.C.HewantssomefreesamplesD.HewantstovisitStephen’scompany.5.WhenwillHenrikvisitStephen’scompanyifheissatisfiedwiththesamples?A.Inaweek.B.Inseveraldays.C.I