business communication eng - virtual …

《business communication eng - virtual …》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、VUBUSINESSCOMMUNICATIONENG301TableofContents:Pageno.Lesson1IntroductiontoCommunication……………………………………2Lesson2Flowofcommunication……………………………………………..7Lesson3TheoriesofCommunication…………………………………………11Lesson4Theprocessofcommunicationandmisconceptions13Lesson5Barriersineffectivecommunication………………

2、…………………16Lesson6Non-verbalcommunication……………………………………………19Lesson7Non-verbalcommunication……………………………………………22Lesson8Traitsofgoodcommunicators…………………………………………25Lesson9Principlesofbusinesscommunication…………………………………27Lesson10Concreteness……………………………………………………….......31Lesson11Consideration……………………

3、…………………………………….37Lesson12Interculturalcommunication…………………………………………41Lesson13Interculturalcommunication………………………………………….43Lesson14Individualculturalvariables…………………………………………...49Lesson15Processofpreparingeffectivebusinessmessages……………………..53Lesson16Theappearanceanddesignofbusinessmessages……

4、………………59Lesson17Theappearanceanddesignofbusinessmessages64Lesson18Communicationthroughtechnology…………………………………71Lesson19BasicOrganizationalPlans……………………………………………77Lesson20Inquiriesandgeneralrequests…………………………………………82Lesson21Inquiriesandgeneralrequests………………………………………87Lesson22Letterwriting(pl

5、acingorders)………………………………………97Lesson23Letterwriting(claimletter)…….……………………………………..106Lesson24Letterwriting(adjustmentletter)….…………………………………110Lesson25Collectionletter……………………………………………………117Lesson26Salesletter………………………………………………………..122254©CopyrightVirtualUniversityofPakistanVULesson27Memoran

6、dumandCircular………………………………………130Lesson28Minutesofthemeeting……………………………………….135Lesson29Businessreports………………………………………………141Lesson30Businessreports(letterreports)………………………………..147Lesson31Businessreports(formalreports)……………………………….153Lesson32Marketreports……………………………………………………158Lesson33Jobsearc

7、handemployment………………………………………164Lesson34Resumewriting…………………………………………………..170Lesson35Resumeandapplicationletter………………………………………179Lesson36Jobinquiryletterandinterview…………………………………….184Lesson37Processofpreparingtheinterview………………………………….190Lesson38Oralpres