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1、《饭店英语》HotelEnglishHotelEnglish[Slang]What'sthemeaningof"Droptheball"?A把球丢掉B把球捡起来C没有完成任务D完成任务UnitFiveCheckoutCheckoutIIntroductionWordsReferenceIntroductionCanyougivetheanswerstothem?1.Whatshouldthefrontcashierdowhentheguestscometosettletheirbills?2.Aftertheguestcheckedout,whatshouldthefrontcashierdo
2、?3.Doyouthinkarudecashierwillaffectyourmood?Ifyoumeetsuchacashier,willyoucomplaintohis/herboss?ClassactivityWordReference:departv.离开，启程；a.逝世的departfor开往…；去往…；动身去…departfrom离开；开出；从……出发departuren.离开；出发；违背laundryn.洗衣店，洗熨appreciatev.感激，赏识eg:Ireallyappreciateyourhelp.efficienta.有效率的，能干的inquirev.询问，查究Word
3、Reference:stressv.强调；n.强调，压力attituden.态度，看法(towards)apta.有…倾向的，灵巧的(to)eg,Peoplearemoreapttoseeksupportfromfamilyandfriends,whentheysuffer.incurv.招致incurhatred结怨hereafterad.今后，从此以后TheHereafter来世SweetHereafter意外的春天FromHereafter从此后Asweallknow,checkingoutforguestsisthemostimportantdutythatthefrontcashie
4、rhas.Departingguestsespeciallyappreciateefficientcheck-outprocedures.Thecashier’sstationiswheretheguestsgotocheckoutandsettletheirbills.IntroductionThusthecashiersarethelastmembersinthefrontofficetocomeintodirectcontactwiththeguests.Ashasbeenrepeatedlystressed,firstandlastimpressioncarriesthemostwei
5、ght.Thelastisprobablyevenmoreimportant.Thatistheimpressionthattheguestscarryhomeandismostapttoremember.Itprobablyaffectstheirattitudeinlaterdiscussingtheserviceofthehotelwiththeirfriendsandbusinessassociates,andmaydecidewhethertheywillcometothehotelagainornot.Apleasantgreetingwhentheguestscometosett
6、letheirbillsisnecessary.Moreover,theeffectoffastandefficientserviceincheckingthemoutisobvious.Whenhandlingcheck-out,thecashiersaretrainedtoinquireabouteveryrecentcharge,whichmaybeunrecorded.Allchargesthataguestincursmustbeentered,orposted,onhisorheraccountsassoonaspossible.Inadditiontothechargeforth
7、eguest’sroom,theremayalsobechargesresultingfromtheuseofthetelephone,thelaundryservice,therestaurant,theroomservice,andsoon.Whentheguestagreesonthebill,heorshewillpayinthemannerofpre-stated,cashorcredi
