酒店英语学习情境一：前厅服务英语1-4AccompanyingtheGuest.ppt

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1、学习情境一：前厅服务英语学习任务:陪送客人Name:JacksonJob:BellmanResponsibility:ToshowgueststotheroomandintroducethefacilitiesContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinishingthistask,youshouldbeableto:☆Accompanygu

2、eststotheroom☆IntroduceroomfacilitiesWorkingProcedures工作程序Walkwiththeguests与宾客同行Talktotheguests与宾客交谈Showhowtousetheroomkey示范如何使用客房钥匙Entertheguestroomfirst先进入客房Turnonthelights开灯Holdthedooropenforthegueststoenter开这门让宾客进入Pointouttheroomfacilities指明客房设施Extendthewishestotheguests向客人表达祝愿WorkingKnowledg

3、e工作知识(1)1.Whendealingwithluggageservice,youshouldrememberthefollowingtipsLuggagewillneverbeleftunattended.（时刻照顾好客人的行李。）Allguestswillbeofferedluggageassistance.（应为所有客人提供行李帮助。）Bagswillbedeliveredtoguestroomwithin５minutesofcompletionofcheck-in.（客人行李在入住后５分钟内送达房间。）Ifguestdoesnotwanttolosesightofhislug

4、gage,Bellmanwillaccompanytheguesttohisroom.（尽量运送行李与客人一起进入房间。）2.HerearetheserviceguidancesforroomingtheguestsStaffwillknock/ring&announcepresencewhendeliveringluggage.（先敲门，报出部门。）Luggagewillbeplacedonluggagerack.（行李应该放置在行李架上。）Garmentbagswillbeplacedonhookinsideclosetoronluggagerack.（手提西服包应挂在衣柜内。）At

5、tendantwillwishguestapleasantstay.（离开房间前，祝客人入住愉快。）WorkingKnowledge工作知识(2)HotelTask酒店任务SupposeyouareJackson,nowyou’regoingtoaccompanytheguesttohisroom.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner角色A:你是Mr.Brown,你完成入住登记后,让行李生带你到房间。角色B:你是行李生Jackson，你引领客人乘电梯，并向客人简单介绍酒店和房间内的设施。Wordstokno

6、welevator/liftn.电梯keycardn.房卡curtainn.窗帘elseadj.其他的stayvi.停留accompanyvt.陪同turnon打开afteryou您先请Usefulexpressions1.Accompanyingtheguest陪同客人(1)Letmeshowyoutoyourroom.Yourroomisonthe12thfloor,No1208,Mr.….(2)Afteryou,Mr.…..(3)Thisway,please,madam.Theliftisjustoverthere.(4)Hereyouare,madam,room308.Usefu

7、lexpressions2.Introducingtheroomfacilities介绍房间内设施(1)Thisisthein-roomsafe,andthemini-barisoverthere.(2)Youcanswitchonthetelevisionwiththeremotecontrol.(3)Thehoteldirectoryisinthedrawerofthedesk.Usefulexpressions3.Extend