酒店英语学习情境一：前厅服务英语1-8CheckingOut.ppt

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1、学习情境一：前厅服务英语学习任务:结帐退店Name:KateJob:CashierResponsibility:Tohelpcheckoutandsettlethebillforguests.ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinishingthist

2、ask,youshouldbeableto：☆Dealwithdifferentmethodsofpayingthehotelbill.☆Explainaseriesofitemsonthehotelbill.WorkingProcedures工作程序Asktheguestforhis/herroomnumber询问宾客房间号Checkifthetotaliscorrect检查总额是否正确Askiftherewereanychargesmaderecently询问最近是否有消费Printandprese

3、nttheinvoicetotheguest打印并将账单交给宾客Helptheguestsettlethepayment帮助宾客结帐Presentthereceipttotheguest把收据交给宾客Thanktheguestforstayingatthehotel感谢宾客入住酒店WorkingKnowledge工作知识(1)1.Themaindutiesofthecashier.□Makingchanges□Settlingguests’accounts□Cashingtraveler’schecks

4、□Exchangingforeigncurrencies□BalancingaccountsatthecloseofeachshiftWorkingKnowledge工作知识(2)2.SomeabbreviationsonthebillsRoom=RoomCharge房费T=TelephoneCallCharge电话费L.DIST=LongDistanceCall长途电话费RESTR=Restaurant餐饮费L=Laundry洗衣费C.I.A.(CashInAdvance)预付现金P.I.A.(Pai

5、dInAdvance)已预付B.N.P.(BillNotPaid)未结帐WorkingKnowledge工作知识(3)3.Thefollowingisachartshowingthecomponentsofahotelbill.roomservicechargelast-minutechargerestaurantbillHotelBillLaundryservicechargeRoomrentTelephonebillHotelTask酒店任务SupposeyouareKate,nowyou’rego

6、ingtohelptheguestcheckout.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是GeorgeBrown,到前台办理结帐退宿,你打算用美国运通卡付款.角色B:你是前台收银员Kate，你为Brown夫妇办理信用结账，并祝客人旅途愉快。Wordstoknowbilln.帐单keycard房卡depositn.押金invoicen.发票receiptn.收据changen.零钱includevt.包括draw

7、up结帐totaln.&vt.总数servicecharge服务费cashiern.收银员extracharge附加费用AmericanExpress(AE/AX)美国运通卡MasterCard(MC)万事达卡FederalCard联邦卡Visa(VS)维萨卡Usefulexpressions1.Settlingthebill结账(1)Iwillcalculate/drawupyourbillforyou.(2)ShallIexplainsomeitemsforyou?(3)“L”standsforla

8、undry,and“T”meanstelephonecallcharge.(4)Ifyouthinkthereisanyerrorinyourbill,wecancheckitforyou.(5)Hereisyourchangeandreceipt/invoice.Usefulexpressions2.ExchangingForeigncurrency外币兑换(1)I’dliketochangetheseUSdollarsintoRMB.(