酒店英语学习情境二：餐厅服务英语2-7PayingBills.ppt

《酒店英语学习情境二：餐厅服务英语2-7PayingBills.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、学习情境二：餐厅服务英语学习任务:结账服务Name:JackJob:WaiterResponsibility:ToservetheguestsandhelpguestssettlethebillsContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinishingthistask,youshouldbeablet

2、o：☆Explaindifferentmethodsofpayment☆HelpguestssettlethebillsWorkingProcedures工作程序Checkifthetotaliscorrect检查总额是否正确Asktheguestthewayofpayment询问客人付款方式Helptheguestsettlethepayment帮助宾客结账Passthereceipttotheguest把收据交给宾客Makeouttheinvoiceforguest给客人开发票Thanktheguestforhavingmealatthere

3、staurant感谢宾客的用餐1.Whentheguestswanttopaythebill,youshouldask‘Howwouldyouliketomakethepayment?’or‘Areyougoingtopaythebillincash,bycreditcardorsignforthebill?’.WorkingKnowledge工作知识(1)WorkingKnowledge工作知识(2)2.Classificationofdifferentdrinks现金cash旅游支票traveler’scheck记账sign/charge信用

4、卡creditcard私人支票personalcheck各自付账GoDutch维萨卡Visa万事达卡MasterCardHotelTask酒店任务SupposeyouareJack,nowyou’regoingtohelpguestwiththebill.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.角色A:你是GeorgeBrown,用餐后正打算结账。在看过账单后发现“98元”的同一款菜式竟出现了两次，为此你询问了身边的服务员Jack。角色B:你是服务员Jack，你马上

5、到收银台核实，原来是收银员把账单弄错了。你马上向Mr.Brown说明情况并诚挚道歉。Wordstoknowaccountn.账目billn.账单payvt.付款cashiern.收银台enoughadj.足够的changen.零钱acceptvt.接受tipsn.小费includevt.包括servicecharge服务费receiptn.收据separatechecks分开付款Usefulexpressions1.RequiringthePayment结账(1)Thebill,please.(2)Hereisyourbill.(3)It’s…y

6、uaninall.Pleasecheckit,thankyou.2.WaysofPayingtheBill支付方式(1)Howwouldyouliketopayyourbill?(2)CanIpaybycheck?(3)Wouldyoulikeseparatechecks,sir?Usefulexpressions3.AskingandAnsweringaboutPrices询问和回复价钱(1)HowmuchshallIpayforthedinner?(2)Yourbillcomesto260yuan.(3)I’mafraiditisnoteno

7、ugh.4.QuestionsaboutPayment付款问题(1)Wouldyoupleasegotothecashiertopayyourbill?(2)Keepthechange.(3)It’sverykindofyou,butwedon’taccepttips.Activity1.Haveyouseenthembefore?Pleasenamethem.写出下列图片的英文词汇。2.Pairwork.Decidewhichsentencesarespokenbytheguest,whichbythewaitress.WriteG(guest

8、)orW(waitress)nexttoeachsentence.分别选出由客人(guest)或由服务员(waitress)所说的句子并