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1、中级分类模拟题OnthephoneTelephonetechniquesIdentifyyourselfbygivingyourandyourinthecompany.2^Makesureyou1retalkingtothe3、Sayrightawaywhatyoufrecallingabout•Be,anddon11wastetime.4、Ifit1sa,saythatyou111atonce•Thenstartthecallagain.5、Speakslowlyandclearly,butinafri
2、endlyvoice,whileyou1respeaking•6、Don11usetermsor,becausetheotherpersonmaynotunderstandtheseaswellasyoudo•7^Giveimportantinformation,likefigures,,,datesandsoon,slowlyandcarefully.8、Don11theotherpersonevenifyouthinkyouknowwhatheorsheisgoingtosay.9.Don11phon
3、eduringtheotherperson1s-findoutwhattimeitisintheothercountrybeforeyoucall.10^alltheimportantinformationyou1regivenbytheotherperson.Usingthephone11>Tomakeacall:firstlistenforthetoneanddialthenumber.Withanyluck,you111hearatonetellingyouthatthenumberisIftheo
4、therphoneisbeingusedyou111hearthetone.12、Tomakeaninternationalcall:firstdialtheinternationalcode,thenthecountrycode,thentheandfinallythenumberyourequire.13>Ifyouwanttheotherpersontopayforthecallyoucanmakea14^Ifyouwanttotalktoaparticularpersonyoucanmakea15
5、>Ifyoudon11wanttobeinterrupted,youcanleavethephoneSpeakingandwriting16、1Oh,doyouthinkyoucouldcallmeaboutthisnextweek?1Could17>1Doyouthinkyoucouldconfirmthisbyfax?1Would18>1Sorry,butwecan11giveyouaspecialdiscount.!Iregrettosaythat19x1Ifyoulike,wecansendyou
6、asampleofthisproduct.1Pleaseletusknowif20>1WillitbeOKtoshiptheorderintwoseparateconsignments?!Withyourpermission,wepropose21、1Thanksalotforallyourhelp.Itwasverykindofyou.1Thankyou22、1Theremaybesomequestionsaboutourliterature-ifso,canIhelpatanorderoverthep
7、hone.all?1Ifyou23>1Terriblysorry,butyoucan11amendUnfortunately,Who*sspeaking?24、AddrhemissingTinardstothepuzzle,1Hello.ThisisLouiseBomiurd.....CanIhelpyou?2CouldyOW....thelineforarnomeat,plcasie?3Hello,switchboard?CanIImvcan....,please?4WhatisMksFiuhc內.…n
8、umbci?5QinIleavea....forSarahGrey;pica6斫6Tbmakeacallfrom“publicrd^phnne,liftthe....andinsertacoin.7Finsorry,Ican5chearyouvcryrwell,thi&isa....RCouldyougivemeji.…rcmorrowmorning?9Thenumberfor....enquiriesintheUKis192
