Introduction to Conflict Management一周

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1、JasonFerdinand2012-13ULMS785ConflictManagementOverviewofthemoduleModuleIntroductionConflictandIndustrialRelations（冲突和劳资关系）HumanResourceManagementPower,ControlandNegotiatedOrder(动力，控制和协商的秩序）SourcesofConflict（冲突的原因）OrganizationalPolitics（组织策略）ShadowSystems（影子系统）CulturalAspectsofConflict

2、Resolution（文化方面的冲突解决）PracticalNegotiation（实用谈判）Coaching（指导）Mediation（调解）Assessment50%individualassignmentTheindividualassignmentwillbeareflectivelearninglogYouareexpectedtowrite500wordsfortheintroduction,approximately400wordsperdayonyourexperienceofthematerialpresentedanddiscussed,and

3、500wordsforasummary,leadingtoafinalsubmissionof3,000words50%individualexaminationReflectivelearninglogThe400wordperweekisintendedasanopportunityforyoutoreflectonthematerialspresented,theactivitiesundertaken,andtheadditionalreadingdone.Itshouldnotbeasummaryofthematerial,butratheryourth

4、oughtsandfeelingsaboutitItwillrecordyourowndevelopmentandreasoningabilityItshouldberelatedtoeitheryouexperienceofmanagingconflictordirectedtowardsyourfutureactionsAssessmentoftheReportFocusingonthebrief(20%ofthetotalmark)QualityofResearch.(30%ofthetotalmark)QualityofAnalysis.(30%ofthe

5、totalmark)Cogency,StructureandPresentation.(20%ofthetotalmark)(formoredetailspleaserefertothemodulehandbookonVITAL)Questions?ManagingPeopleandConflictThreesectorsinvolvemanagingpeople:PrivateSector(business)PublicSector(healthandeducationperhaps)VoluntarySector(charities)PrivateSector

6、(business)ThisisthebusinesssectorandisdrivenbycompetitivepressuresThismeansthatprofitisthedrivingobsessionofmostfirmsManagingpeopleandconflictisnormallydealtwithbyHumanResourceProfessionals(alsoknownasPersonnel)oramateursConflictcanbecollectiveorindividualPeoplemaybemotivatedbymoneyan

7、dassociatedfinancialrewardMostpeoplehavetowork…PublicSectorPublicsectorisrunbytheStateItisnotinterestedinmakingprofitsResultantlythefinancialaspectsofconflictmaybelessimportantFinancialincentivesmaybeoffsetbyvocationalinterestsThismeansthatidentityclaimsareimportantcausesofconflictCon

8、flict