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1、SOCIALBEHAVIORANDPERSONALITY,2007,35(8),1035-1048©SocietyforPersonalityResearch(Inc.)CONFLICT,CONFLICTMANAGEMENT,ANDPERFORMANCEINERPTEAMSHuey-WenCHouNationalCentralUniversity,Taiwan,ROCying-JungyeHNationalTaiwanUniversityofScienceandTechnology,Taiwan,ROCTheeffectsofteamprocessontea
2、mperformanceinERPimplementationteamswereinvestigated.Datacollectedfrom103companiesinTaiwanthathadcompletelyormostlyimplementedERPsystemswereanalyzed.Wefoundpositiveeffectsofcohesivenessonteamperformance,whichsuggeststhecriticalroleofcohesivenessondeterminingERPimplementationteamsuc
3、cess.Thesignificantdirectandpositiveeffectsofproblem-solvingandcompromisingstrategyonteamperformancepartiallyconformtopreviousresearch(Montoya-Weiss,Massey,&Song,2001).Theresultssuggestthatinordertodealeffectivelywithdifferentdegreesofconflictsituation,teammembersoughttolearnvariou
4、sconflictmanagementstrategies.Keywords:conflict,conflictmanagement,ERPteams,performance.Inresponsetothegrowingdemandsforefficiencyandflexibility,organizationsarebecomingincreasinglydependentuponcross-functionalteamsasanoverlaytoanexistingfunctionalorganizationalstructure.Thecross-f
5、unctionalteamprocesspresentsconsiderablechallengestobeovercomeinorderfortheteamstoworkeffectively.TheEnterpriseResourcePlanning(ERP)teamisoneformofcross-functionalteam.TheERPteamisnormallyataskforcethatexistsHuey-WenChou,Professor,DepartmentofInformationManagement,NationalCentralUn
6、iversity,Taiwan,ROC;andYing-JungYeh,AssociateProfessor,NationalTaiwanUniversityofScienceandTechnology,Taiwan,ROC.TheauthorsacknowledgethesupportoftheMinistryofEducationProgramforPromotingAcademicExcellenceofUniversities:ElectronicCommerceEnvironment,TechnologyDevelopmentandApplicat
7、ion(ProjectNumber:91-H-FA08-1-4).Appreciationisduetoanonymousreviewers.Pleaseaddresscorrespondenceandreprintrequeststo:Huey-WenChou,DepartmentofInformationManagement,NationalCentralUniversity,300JhungdaRd.,JhungliCity,Taiwan32054.Phone:+88634267256;Fax:+88634254604;Email:hwchou@mgt
8、.ncu.edu.tw10351036CONFLIC
