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1、团队冲突管理与企业绩效提升（Teamconflictmanagementandcorporateperformanceimprovement）Preface：AccordingtotheAmericanAcademyofmanagementconductedasurveyoftopmanagersandmiddlemanagers,spendanaverageof20%timeconflict;accordingtothesurvey,themostsuccessfulentrepreneursthinknecessaryqualitymanagementandconflictma
2、nagementskills,aheadofdecision-making,leadershipandcommunicationskills.Thus,theconflictmanagementhasbecomeanimportantcontentinmodernenterprisemanagement,andinvarioustypesofconflictsintheenterprise,theconflictofthetopmanagementteamisveryimportant,itdirectlyaffectstheperformanceofenterprises.The
3、famousbusinessexpertTanXiaofangteachers(officialwebsitewww.tanxiaofang.com)believesthatwiththeoveralldevelopmentofsocietyandtheenterprisesurvivalenvironmentgraduallyimproved,manyenterprisescaleincreasesgradually,inordertopursuethemaximizationofenterprisevalueandmaximizetheabilityofemployees,co
4、operationandcommunicationwithinandoutsidetheenterprisegraduallyincreased,butthenumberofenterprisesinthedevelopmentofatthesametime,theyfoundallkindsofconflictswithinandoutsidetheenterprisemore,suchasleadersandmiddle-levelmanagers,theconflictbetweenmiddlemanagersandmiddlemanagers,theconflictbetw
5、eenmiddlemanagersandemployees,theconflictbetweenthedepartmentsandstaffconflictsbetweendepartments,theconflictbetweentheinternalandexternalenterprise,ChineseandWesternculturetheconflict,theconflictisaproblemplaguedmanyleaders,manyenterprisesconsider:Howtomanageconflict?Howtoestablishinternaland
6、externalcommunicationmechanism?Howtomaketheconflictdonotaffecttheefficiencyandnormaloperationoftheenterprise?Howtouseeffectivecommunicationtodealwithconflictsinsideandoutsideanenterprise?ThereisaZenstoryaboutapersonwhofindsadisturbingbumponthecarpet.Shetriestocombthelinesofthecarpet,butthebump
7、sappearagainaftertheyhavebeencombed.Inagreatdepression,sheliftedthecarpetupand,surprisingly,thecarpetslidoutofanangrysnake.Readingthestoryinthecontextoftheorganization,wecanseethatitcontainsametaphor:whendealingwithdisturbingfactors(suc
