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1、职场人冲突与管理(Workplaceconflictandmanagement)I.conflictoverviewTherearecontradictionseverywhereintheobjectiveworldofworkandinthefieldofthinking.Intheprocessofreformingtheobjectiveworld,thevariousgoalsestablishedhavedifferentconflictswiththefinalgoal.Theconflictisliterallypegged:aggres
2、siveconflict,conflict,struggle.Psychologyreferstothepsychologicalstateinwhichseveralmotivesexistandstruggleagainsteachother.ApsychologistLewindividedtheconflictintothreetypes:(1)yearning-yearningtype,thatis,twothingswanttodoortwokindsofrangeallwant,butcanonlydoonethingoronething.
3、(2)-forthesametargetthatavoidant,bothwanttofight,andtoavoid.(3)avoidanceofavoidant,twodonotwanttodo,butmustdothesame.Fromthepointofviewofpersonnelmanagement,conflictshouldbedefinedasthesocialpsychologicalphenomenoninwhichindividualsorgroupsareconfrontedwithsetbacksintheprocessofa
4、chievingtheirgoals.Conflictshowsresistanceorobstaclesintheprocessofmeetingtheneedsofanindividualoragroup.Abitteremotionalbattlethatcausesthedifferenceofpointofview,need,desire,interest,ordemand,contradiction,orincompatibility.Universalmembersmaybeinvolvedinconflicts,andmanagersma
5、ybeinvolvedinconflicts.2.typesofconflictsFromdifferentperspectives,therearedifferentclassificationmethods,commontothefollowing:(1)conflictbetweenindividuals;(2)conflictbetweenindividualsandorganizations;(3)conflictbetweenorganizations;(4)conflictwithintheorganization;(5)verticalc
6、onflict;(6)horizontalconflict;(7)harmfulconflicts;(8)beneficialconflicts;3.theroleofconflictTheconflictisneedscannotbemet,butalsolaunchedapartytotheconflicthasmadecleartheirownneedscannotbeachieved,setbackofreason,thegoalisclear,thepsychologicaldevelopmentofdiscontent,severedisco
7、ntentaction.Conflict,development,andendingrevolvearoundtheneedforthiscentralpoint.Theyaredividedintotwocategoriesaccordingtotheoutcomeoftheconflict:(1)beneficialconflicts.Insomecases,differencesarefoundthroughconflict,andthroughdiscussionandstudy,differencesareeliminatedandemotio
8、nsarefeltClosertothiskindofconflictisana