高效沟通与冲突管理（efficient communication and conflict management）

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1、高效沟通与冲突管理（Efficientcommunicationandconflictmanagement）EfficientcommunicationandconflictmanagementtrainingBenjaminbrandcoursedetailspleaseseethewebpage:http://www.bjzx.net.cn12yearsoftrainingcourse,trainingatotalofupto8640field,bythebusinessandstudentsrecognizedandwelcomedthetrainingeffectofreputat

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4、ame:highefficiencycommunicationandconflictmanagementtrainingCurriculumbackground:Naisbitt,anAmericanfuturist,saidthat"thefutureofcompetitionismanagementcompetition,andthemanagementofcompetitionisbasedonthehighlevelinsideanenterprise."Effectivecommunication.Howtomastereffectivecommunicationskillsan

5、dmethods?Howtodealwithinternalconflictsandconflictsskillfully,toimproveworkefficiencyAndtocreateefficientteamhasasignificantrole.Thiscoursewillbeacasestudyofalargenumberofcorporateverticalandhorizontalcommunicationandconflictmanagement.Part1:efficientcommunicationandcoordinationI.sixkeypointsofeff

6、icientcommunication1.sendaccurateinformation2.respondtoeachother'swordscorrectly3.payattentiontotheattitudeofcommunicationprocess4.payattentiontolistening5.constantlyidentifycommunicationmessages.6.conveyanimpressivestatementTwo.Managersmustestablishcommunicationchannels1.yoursubordinates2.yourbos

7、s3.youworkwithotherdepartments4.youwithexternalagenciesThree.Communicationtaboo1.justwantpeopletolistentoyour2.badphrases3.usethreateningsentences4.vulnerableenvironments5.usingtoomanytechnicalterms6.ignoresthein