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1、Received:24March2016Accepted:16December2016DOI:10.1111/exsy.12198ARTICLEInformationtechnologyoutsourcingrelationshipintegration:acriticalsuccessfactorsstudybasedonrankingproblems(P.γ)andcorrelationanalysis122VictorDioghoHeuerdeCarvalho
2、ThiagoPoleto
3、AnaPaulaCabralSeixas1ManagementEngineer
4、ing,UniversidadeAbstractFederaldeAlagoas,CidadeUniversitária,57480‐000DelmiroGouveia,Alagoas,BrazilInformationtechnology(IT)outsourcingisaninterestingalternativeforcompaniesthatwantto2obtaincertainbenefitsbydelegatingITactivitiestoaprovidertokeeptheirfocusontheircoreManagementEngineering
5、,UniversidadeFederaldePernambuco,CidadeUniversitária,activities.Thisoutsourcinginvolvesaprocessthatbeginswiththeproviderselection,passing50740‐530Recife,Pernambuco,Brazilthroughaseriesofnegotiations,andreachingthedefinitionofacontract,whichwillguideandCorrespondencedelimitatetheexecution
6、ofactivities,theinteraction,andtherelationshipbetweentheinvolvedVictorDioghoHeuerdeCarvalho,ManagementEngineering,Universidadeparties.Toensurethesuccessofthisrelationship,severalfactorsundercontractualandrelationalFederaldeAlagoas,CidadeUniversitária,governanceshavebeendefinedinthelitera
7、ture.ThisworkaimstocorroboratetheimportanceofRodoviaAL145,Km3,n.3849,57480‐000literaturefindingsaboutcontractualaspectsandcriticalsuccessfactorsbypresentingarankingDelmiroGouveia,Alagoas,Brazil.Email:victor.carvalho@delmiro.ufal.brandcorrelationanalysisandemphasizethatcompaniesmayusethes
8、efactorsascriteriatoimprovetheiroutsourcingrelationshipsbydevelopingapartnershipstatus.Tomeetthisobjec-tive,weestablishedthemainaspectsandfactorsbasedontheliterature,resultinginspecificsets.Then,asurveywasconductedwithoutsourcersandprovidersintheRecife'sITpole(Pernam-buco,Brazil)tocollec
9、tdataanddeterminetherelativeimportanceandcorrelationsbetweentheelementsofthesesetsusingamethodologybasedonrankingproblems(P.γ)andnonparametricalcorrelationanalysis.KEYWORDScontractualaspects,correlationanalysis,criticalsuccessfactors,informationtechnologyoutsourcing,ranki
