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1、HARRODSV3AW29/8/1211:10Page2DevelopingacareerpathinretailPEOPLEIntroductionTrainingisaboutgainingtheskillsneededforajob.Thesemaybelearnedattheplaceofwork(on-the-job)orawayfromwork‘HarrodsofLondon’isaBritishinstitution.Itisprobablythemost(off-the-job).On-the-jobtrainingtendstobemorecost-effective
2、well-knownandrespectedretailstoreintheworld.For162years,andrelevant.However,off-the-jobtrainingisusuallycarriedoutbyHarrodshasbuiltitsuniquereputationsupportedbyitskeybrandprofessionaltrainers.Italsooccursawayfromthedistractionsofvalues–British;Luxury;Innovation;Sensation;Service.Harrodswork.Tra
3、iningtendstohaveveryspecificandmeasurablegoals,employsapproximately5,000peoplefrom86differentnationalitiessuchasoperatinganITsystemortill,understandingaprocess,orwhodealwithupto100,000customersadayatpeaktimes.performingcertainprocedures(forexample,cashingup).Harrodsneedsemployeeswhocanfacethecha
4、llengesthatitsDevelopmentismoreabouttheindividual–makinghimorherreputationandstandardsbring.Itneedspeoplewhoarelookingmoreefficientatajoborcapableoffacingdifferentresponsibilitiesforanexcitingandrewardinglong-termcareerwithresponsibilityandchallenges.Developmentconcentratesonthebroaderskillsandp
5、rospects.Itschallengeistofind(andretain)employeeswiththatareapplicabletoawidervarietyofsituations,suchasthinkingtherightmixofskillsandabilities,whocanbedevelopedtocreatively,decision-makingandmanagingpeople.Inshort,trainingbecomethemanagersofthefuture.istypicallylinkedtoaparticularsubjectmattera
6、ndisapplicabletothatsubjectonly,whiledevelopmentisbasedongrowingbroaderToachievethis,Harrodshastocountersomeofthenegativeskillswhichcanbeusedinmanysituations.perceptionsaboutworkinginretail.Workinginashophastraditionallybeenseenaslow-skilled–withlonghours,poorpayHarrodsemployeescomefromdiverseba
7、ckgroundsanddifferentandlittlechanceofpromotion.However,becausequalityiskeyatnationalities.Theyhavedifferinglevelsofcompetency,educationHarrods,employeesarewell-paid,respectedandhaveclearandexperience.Harrodsofferscomprehens
