260安达信—转变促成的基本方法

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1、企业咨询ChangeEnablement转变促成的基本方法二OO一年八月©2001安达信公司版权所有WhyAreYouHere?qChangeEnablementshouldbeacorecompetencyofallBCpractitioners.qChangeEnablementshouldbeapartofallintegratedsolutionsthatweprovidetoourclients.qOurChangeEnablementphilosophyallowsustocustomizeourconsul

2、tingapproachtomeeteachclient'suniqueorganizationalsituation.qAstory…©2001安达信公司版权所有21Whychangefails?qPeoplerefusetochangetheirbehaviorqPeoplefindwaysto"getaround"thechangeqPeopleacceptonlyportionsofthechangeqManagersoperatein"firedrill"modeqOrganizationremainsreac

3、tivevs.proactiveqChangeisresistedqBusinessisdisruptedtoagreaterdegreethanexpectedqResources(time,money,people)arewastedqMarketopportunitiesarelostqWorkforcemoraledeclines©2001安达信公司版权所有3What’stheimpactonfuturechange?qPeopleloseconfidenceinleadershipqLevelsofchange

4、resistanceincreaseqOldwaysofdoingthingsbecomeentrenchedqFuturechangeeffortsrequiremoretimeandmoneytochangebehavior©2001安达信公司版权所有42EvolutionTheory“Itisnotthestrongestofthespeciesthatsurvives,northemostintelligent;itistheonethatismostadaptabletochange.”CharlesDarwi

5、n©2001安达信公司版权所有5Thehumansideofchange“Thereisnothingmoredifficulttocarryout,normoredoubtfulofsuccess,normoredangeroustomanage,thantoinitiateaneworderofthings.Fortheinitiatorhastheenmityofallwhowouldprofitbythepreservationoftheoldsystem,andmerelylukewarmdefendersin

6、thosewhowouldgainbythenewone.”NiccoloMachiavelli“Theonlypersonwholikeschangeisawetbaby”©2001安达信公司版权所有63Inmanyinstancestherearealternateviews….qThechangeisthesameforeverybodyqChangeisdifferentforeveryindividual,wemayallperceiveitindifferentwaysqGettingthetechnolog

7、yinisthekey.qItwon’t,peoplewilladaptthenewsystem/processtotheircurrentThatwillchangebehaviourbehaviourqMotivatepeoplebyinformingthemqPeoplewillfirstwanttoknowwhatwhatthefuturewilllooklike(howtheyarelosing,untiltheyhaveclaritygooditwillbe)aroundthistheywillnotfocu

8、sonthefuturestateqWe’reexcellentatcommunicationqMostorganisationsrateverypoorlyintermsofeffectivecommunicationqWe’realreadydealingwiththepeopleissuesqProvideev